Feedback by UserVoice

How can we improve Office 365 Groups?

Allow users to create folders within 365 Group Conversations / mailboxes

To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.

For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing

2,081 votes
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    Stephen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Jacek Kawiak commented  ·   ·  Flag as inappropriate

        That's the most basic and important that groups should have. The lack of this feature prevents us from using groups.

      • Andy Wingate commented  ·   ·  Flag as inappropriate

        Please add folders - not having folders make groups largely unusable for the majority of my staff.

      • M Chartier commented  ·   ·  Flag as inappropriate

        We also are trying to migrate to Groups and Teams from Shared mailboxes and have had to halt our project due to feedback from the pilot users inability to organize email and to know when it has been dealt with as correspondence. An option for a shared mailbox for a Group instead of discussion thread is all we need.

      • Chris D commented  ·   ·  Flag as inappropriate

        For me it's either sub-folders or being able to move/save emails to the group files section - currently only seems to store attachments.

      • Paul Sellick commented  ·   ·  Flag as inappropriate

        Microsoft wants us to consider O365 groups to be a comparable choice over Shared Mailboxes.

        The current features are compelling, but with missing folders and subfolders many will be forced to stay on shared Mailboxes just to keep workspaces organised. (ourselves included)

        Please can someone please give feedback on this request?

      • Victor Oomens commented  ·   ·  Flag as inappropriate

        Hi, for our sports club we use groups for e.g. member administration. The group has an external e-mail address for members to communicate with the administration team. In order to have some 'workflow' we would like to create subfolders in this group. So when a mail from a member is picked up by an administration team member, it should be 'flagged' somehow so that other administration members know the mail is being processed.

        Can someone please give some feedback on this?

      • Taylor commented  ·   ·  Flag as inappropriate

        I agree entirely. Adding the ability to create sub-folders in 365 groups is critically important.

        They have many inherent advantages over distribution groups, but until we have the ability to further categorize the flow coming into the 365 group, they fail to meet the requirements of many potential use cases.

      • Joel commented  ·   ·  Flag as inappropriate

        Really need the ability to flag, categorize and create folders/subfolders.
        Moving an organization from shared folders to 365 groups is basically impossible without this functionality as users have entire processes and procedures wrapped out around this function.

        I would love to be able to give my users the added functionality that comes with 365 Groups, but doing so without the features already present in shared folders is a deal breaker.

      • Matthias commented  ·   ·  Flag as inappropriate

        In order to replace shared Mailboxes we are desperately waiting for the possibility to categorize E-Mails in Office 365 Groups.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Desperately need this to be able to categorize emails. No update since July 2018.. that's awful.

      • EVL commented  ·   ·  Flag as inappropriate

        Allow folders and labels please, otherwise, not usable.

      • Anonymous commented  ·   ·  Flag as inappropriate

        This is really getting pretty ridiculous. People have been clamoring for this for years with no response from Microsoft. Without being able to create folders to organize conversations by topic, it makes it virtually impossible to use groups as a basis for collaborative action. They are essentially just one more dumping ground for information that never gets acted upon.

      • Winnie commented  ·   ·  Flag as inappropriate

        Stop thinking about this and just do it. There is no need to think about this. This should be top priority.

      • Greg M commented  ·   ·  Flag as inappropriate

        Being able to have folders is a critical feature to being able to use groups. Most organization users, when told of the lack of folders, choose to use shared mailboxes even though shared mailboxes lack the capability of signing on from mobile devices. Because Groups have no folders and Shared Mailboxes do not allow mobile signons, the user community in my organization are not really satisfied with the mail component of office 365. And like the previous comment, having rules to move email would be an even better solution.

      • Michel CILLIS commented  ·   ·  Flag as inappropriate

        Folders AND RULES (that allow the automatized storage management of incoming/outgoing Emails) should be available... NOW !!! That's so obvious I was not even thinking it was not available :|
        Thats' a MUST

      • John Smith commented  ·   ·  Flag as inappropriate

        Seriously Microsoft, when are you going to implement this? It should be obvious by the number of votes and comments that users need subfolders. Hurry up and get this done.

      • Stutz commented  ·   ·  Flag as inappropriate

        Es ist enttäuschend, dass die Office365 Gruppen so vieles können, aber anständig die Mail-Kommunikation mit Unterordner zu kategorisieren schaffen sie nicht.

        Auch nicht wenn diese als Freigegebener Ordner in OWA eingebunden wurden.

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