Feedback by UserVoice

How can we improve Office 365 Groups?

Allow users to create folders within 365 Group Conversations / mailboxes

To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.

For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing

2,329 votes
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Stephen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • Juan G Uribe commented  ·   ·  Flag as inappropriate

    We are a claims handler third party administrator and we store the emails for each claim within a subfolder of the shared mailbox. Then we have the documents (files) stored within folders inside the Sharepoint O365 Group, which "conversation" folder does not let to have sub folders. So we are running 2 applications in parallel and should not.

  • Rich S commented  ·   ·  Flag as inappropriate

    This and the lack of drag-and-drop are the two missing features preventing us moving entirely to O365 Groups. Such basic requirements.

    We can create Channels (essentially sub-folders) within Teams, but not this is not represented in Outlook Groups - why??

  • Jackie Bacheldor commented  ·   ·  Flag as inappropriate

    We have people moving back to shared mailboxes from o365 groups because they have no way to create folders or move the emails to the OneDrive folders to organize these emails. Groups is an amazing tool, but in current state, it seems like it can only be a repository for useless emails until we have a better way to organize.

  • Alan commented  ·   ·  Flag as inappropriate

    This is an essential feature for some of my users, they're used to "Shared Mailboxes" that have the ability for sub-folders to be created. We want to migrate everyone over to O365 Groups in order to save on licensing costs, but the lack of this feature is holding us back.

  • Pierce Mattie commented  ·   ·  Flag as inappropriate

    Necessary feature, otherwise the group folder just gets cluttered since there's no way of filing emailings and still have it being accessible to the entire group.

  • Margaret Auld-Louie commented  ·   ·  Flag as inappropriate

    This is a critical feature. Users need to be able to organize the mail in Group mailboxes into folders. Otherwise, they'll have to use shared mailboxes instead.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please add this feature. We cannot migrates from public "folders" to groups unless groups can have "folders".

  • James Butler commented  ·   ·  Flag as inappropriate

    I agree Matthew. No admin comments since July last year so little chance on this one but may as well vote as well.

  • Matthew commented  ·   ·  Flag as inappropriate

    3 years later... lol

    But seriously... absolutely need this. We have a referrals email and need to be able to differentiate who has read what and if they've been entered. having a "completed" folder is just a small component that would streamline this process.

    As a disclaimer this suggestion is not officially endorsed by my agency. I'm just one little user begging for this to exist.

  • Jacek Kawiak commented  ·   ·  Flag as inappropriate

    That's the most basic and important that groups should have. The lack of this feature prevents us from using groups.

  • Andy Wingate commented  ·   ·  Flag as inappropriate

    Please add folders - not having folders make groups largely unusable for the majority of my staff.

  • M Chartier commented  ·   ·  Flag as inappropriate

    We also are trying to migrate to Groups and Teams from Shared mailboxes and have had to halt our project due to feedback from the pilot users inability to organize email and to know when it has been dealt with as correspondence. An option for a shared mailbox for a Group instead of discussion thread is all we need.

  • Chris D commented  ·   ·  Flag as inappropriate

    For me it's either sub-folders or being able to move/save emails to the group files section - currently only seems to store attachments.

  • Paul Sellick commented  ·   ·  Flag as inappropriate

    Microsoft wants us to consider O365 groups to be a comparable choice over Shared Mailboxes.

    The current features are compelling, but with missing folders and subfolders many will be forced to stay on shared Mailboxes just to keep workspaces organised. (ourselves included)

    Please can someone please give feedback on this request?

  • Victor Oomens commented  ·   ·  Flag as inappropriate

    Hi, for our sports club we use groups for e.g. member administration. The group has an external e-mail address for members to communicate with the administration team. In order to have some 'workflow' we would like to create subfolders in this group. So when a mail from a member is picked up by an administration team member, it should be 'flagged' somehow so that other administration members know the mail is being processed.

    Can someone please give some feedback on this?

  • Taylor commented  ·   ·  Flag as inappropriate

    I agree entirely. Adding the ability to create sub-folders in 365 groups is critically important.

    They have many inherent advantages over distribution groups, but until we have the ability to further categorize the flow coming into the 365 group, they fail to meet the requirements of many potential use cases.

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