Feedback by UserVoice

How can we improve Office 365 Groups?

Allow users to create folders within 365 Group Conversations / mailboxes

To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.

For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing

2,525 votes
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Stephen shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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  • John Heaney commented  ·   ·  Flag as inappropriate

    This request comes up time and again. Group Owners can create useful repositories for their business units on Sharepoint, but the associated mailbox is effectively useless. If folders were available inbound e-mail could be categorised and designated as outstanding, in progress or complete very readily. Without this facility we create separate shared mailboxes, which is additional admin and wasted effort.

  • Jeremy Henderson commented  ·   ·  Flag as inappropriate

    Yes, please! Add folders/subfolders to Group mailboxes. This would send our use of the Office 365 product suite to a whole new level for our consulting work. We intend to utilize sharepoint sites for each incoming client project, using the Group mailbox as our group communication with the clients, the Sharepoint site as our SFTP for documents, and PlannerOutlook/To-Do for task/project management. Not having folders/subfolders is an unnecessary handicap that stops us from setting aside otherwise pertinent emails for future reference and dividing that group communication with the client into team folders.

  • David Hinds commented  ·   ·  Flag as inappropriate

    I work at a hospital, and this would be immensely helpful to our users in departments like payroll, credentialing, and surgical scheduling. These are business-critical groups that rely heavily on shared mailboxes, and we can't convert them to O365 Groups if they will lose the ability to quickly and easily organize messages.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi admin, it's been almost a year without any movement on this. As the second most voted for feature on here why is it still stuck being thought about?

  • Juan G Uribe commented  ·   ·  Flag as inappropriate

    We are a claims handler third party administrator and we store the emails for each claim within a subfolder of the shared mailbox. Then we have the documents (files) stored within folders inside the Sharepoint O365 Group, which "conversation" folder does not let to have sub folders. So we are running 2 applications in parallel and should not.

  • Rich S commented  ·   ·  Flag as inappropriate

    This and the lack of drag-and-drop are the two missing features preventing us moving entirely to O365 Groups. Such basic requirements.

    We can create Channels (essentially sub-folders) within Teams, but not this is not represented in Outlook Groups - why??

  • Jackie Bacheldor commented  ·   ·  Flag as inappropriate

    We have people moving back to shared mailboxes from o365 groups because they have no way to create folders or move the emails to the OneDrive folders to organize these emails. Groups is an amazing tool, but in current state, it seems like it can only be a repository for useless emails until we have a better way to organize.

  • Alan commented  ·   ·  Flag as inappropriate

    This is an essential feature for some of my users, they're used to "Shared Mailboxes" that have the ability for sub-folders to be created. We want to migrate everyone over to O365 Groups in order to save on licensing costs, but the lack of this feature is holding us back.

  • Pierce Mattie commented  ·   ·  Flag as inappropriate

    Necessary feature, otherwise the group folder just gets cluttered since there's no way of filing emailings and still have it being accessible to the entire group.

  • Margaret Auld-Louie commented  ·   ·  Flag as inappropriate

    This is a critical feature. Users need to be able to organize the mail in Group mailboxes into folders. Otherwise, they'll have to use shared mailboxes instead.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please add this feature. We cannot migrates from public "folders" to groups unless groups can have "folders".

  • James Butler commented  ·   ·  Flag as inappropriate

    I agree Matthew. No admin comments since July last year so little chance on this one but may as well vote as well.

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