Allow users to create folders within 365 Group Conversations / mailboxes
To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.
For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing
Hello, I’m updating the status of this UserVoice suggestion back to “thinking about it”, as it appears the previous status update was misleading. The core of the suggestion is to allow folders.
Keep on posting on this suggestion to create folders within group mailbox.
I love almost everything you're doing with groups/teams but it really seems like it would have been easier to just start with shared mailboxes and add functionality to that to get office 365 groups. You have a bunch of competing solutions-- none of which have all the features we need.
Tom S commented
Googled how to create a folder in office365 groups. Shocked to find it cant be done. Please add this feature. Its desperately needed.
Maarten D commented
It is now 3 years (!!) after the first suggestion and 15 months after status post 'Thinking About It'.
@Microsoft: what is the hold-up?! Some secret strategic consideration which conflicts with this very missed feature?
Would really like to see folders as an option on our group mailboxes to allow for prioritizing and organizing.
Colin Rippey commented
Is there any chance the team can give us an update on this? Trying to persuade users to move from traditional shared mailboxes to Office 365 Group mailboxes is pretty much pointless as the feature parity is so poor.
Please help us help you.
Martin Ennis commented
Is this being done yet?
Even for people who are willing to try Group mail instead of shared mailboxes, lacking the ability to create folders is a deal breaker.
If you want us to switch and embrace office 365 stop making it harder to do the things we are used to doing. Stop taking away on-prem features.
What is the point of group mailbox if it is not full mailbox like shared one? There are many features that are missing, although in the past you could "send from" using group mailbox name, today you cannot anymore and thus this mailbox lost it point. If someone emailed department/group, I don't want to reply as individual, I want to replay on behalf of group because I don't want conversation to start going to my personal address. At that point group cannot anymore see what am I talking about. You can say that I've sent email on behalf of group, but email exchange should be sent from group email. In addition group mailbox should at least have "trash" and "sent" folders just like regular mailbox
Milton Lopez commented
Close to 3000 votes over 3 years and the development team behind this signaled they were"thinking about it" over a year ago, curiously after saying they were "working on it" a few months before that. And still no action taken. Not only is this appalling, but it begs the question of why functionality that has been part of a mailbox is taken away apparently because it is associated with an Office 365 Group. As if this would make it somehow different than a shared mailbox, or even a personal one which can have folders accessible by others. This kind of thinking in an enterprise-caliber (presumably) development team is highly questionable.
Andrew Milford-Wood commented
We really need this feature! I understand that groups are mainly for collaboration but every team in my organisation interacts with the outside world ('clients', 'service users') as a matter of course and needs to mark comms as 'work in progress', 'dealt with' or whatever.
What's the point of groups otherwise?
Almost 3000 votes, 200 comments and no update. When is this coming?
How many people does it take, asking to have this capability within groups? Seems like a no-brainer that this should be an option. We too are in the same boat.
Yes we have the same issue, we require folders in the groups so we can really replace the slow non cached shared mailboxes.
We would like to share a link (to be opened by the persons who were named) with the shared mailbox,
as the share mailbox has no security context the end users who open the shared mail box cannot open the documents
we would like to us Groups for this
But Groups does not have the concept of folders
and we cannot move an existing share mailbox to groups
please help with this soon. it is blocking our migration to O365
Agree, this has great potential and can be difference maker out there for Microsoft. Also be nice to be able to add holidays to the group calendar
Why isn't there a solution to that yet? We are in need of it in order to migrate
please give us ability to create folders. that's a crucial part of using a shared email box. having some organization and process around emails
I also support this. Give us folder for O365 groups
I am looking for this feature. It is useful if we can organize emails into different folders instead of a single Inbox.