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How can we improve Office 365 Groups?

Convert Shared Mailbox to Office 365 Group

There should be an option to convert a shared mailbox to an office 365 group especially since the Office 365 Group is the newer better version of the Shared mailbox and there is no way to convert.

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    Anirudh A Damani shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


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      • Michel Kennis commented  ·   ·  Flag as inappropriate

        too bad you can't "like" a comment here. So let me copy/paste the best comment below. Being able or not to reply with the group email address is a must. Most use Shared Mailboxes as 'not personal service mailbox' for the outside world. For example customer_care@ …
        Best comment:
        A better feature might be to have a third option which would combine the features of both shared mailboxes and groups, and have admin options to enable/disable some of the features.
        For example:
        (These are not available in shared mailboxes)
        Allow use on mobile: Yes/No
        Add external users: Yes/No
        Delete messages for all: Yes/No
        (These are not available in groups)
        Reply as group address by default: Yes/No
        Accept email from external users by default: Yes/No
        Allow mailbox import: Yes/No
        If the idea is that groups will eventually replace shared mailboxes, then these options are a must!

      • Admin SSS commented  ·   ·  Flag as inappropriate

        Enabling the Conversion of Shared Mailbox to Office 365 groups will be very helpful with conversions and migrations.

      • Anonymous commented  ·   ·  Flag as inappropriate

        We just migrated to Office 365 and have tons of accounts have to go through (shared mailboxes, distribution lists and resources accounts). It would be nice to be able to convert the shared mailboxes directly.

      • Simone Scopacasa commented  ·   ·  Flag as inappropriate

        Please make the Groups as funcional as the Shared Mailboxes, including the possibility to convert a Shared Mailbox to a Group Mailbox.

      • Martin Patrick commented  ·   ·  Flag as inappropriate

        An important feature that should have been added a long time ago. Microsoft wants people to use O365 Groups and yet has not made simple migration paths to move into Groups. If you make it easy, people will do the migrations to Groups.

      • Mr Russell Taylor commented  ·   ·  Flag as inappropriate

        We would like to move our public folders to 0365 group mailboxes but require folder structures as we keep these as records.Some projects can last for a number of years so there can be a lot of email records. Outlook is the preferred access route as it deals well with conversations.

      • anoniem commented  ·   ·  Flag as inappropriate

        Unbelievable that this is not possible yet. on one hand all support is saying, take groups i/o shared mail boxes and on the otherhand it is not possible to migrate these shared mailboxes to a group. Catch 22, but certainly not good!1

      • Mark Koch commented  ·   ·  Flag as inappropriate

        Yes, have just found a need for this. Shared mailbox has already been set up and is in use. Rather than creating a new email, it would be good to keep using the same one.

      • Eric Alcott commented  ·   ·  Flag as inappropriate

        This only makes sense if you allow Group mailboxes to have a folder structure there is another idea for allowing folders in group mailboxes go vote on that too!

        Its hard to get users to use groups when the individual items that make up groups are a step back from their standalone counter parts.

      • Shane Power commented  ·   ·  Flag as inappropriate

        I’m currently sharing an Office 365 calendar with other users (Mac, Windows, iOS, Android) in our organisation instead of setting up a Group calendar.
        It seems to be impossible to copy or migrate ALL events (including recurrences) from an existing Shared Calendar to a Group Calendar on Outlook or OWA or 365 Admin on a Mac as there’s no option to view/copy/migrate ALL events.
        Not to mention that basic Group functionality in Outlook is still NOT available cross-platform.

        ALL I WANT is for our O365 users to be able to view/access 1 Group Calendar and view/access 1 Group's files within Outlook on Mac, iOS, Windows and Android.
        How can I achieve this? Is it doable? Anyone? Please!?!

      • Robert Sand commented  ·   ·  Flag as inappropriate

        We have a few shared mailboxes, that has worked great for us so far, but now we would like to convert these into office365 groups, where we have a sharepoint site connected to the group - to share documents and files through within the group.

      • Gurshad commented  ·   ·  Flag as inappropriate

        I have question about it:
        1. Do you have any plan increase mailbox size 50 to 100 gb. Or how we can buy additional storage like Exchange Online Archive ?.
        2. How can I merge 2 Office 365 Group with data or migrate from one to the other ?
        3. How Can I convert Office 365 Group to Shared Mailbox ?

      • Anonymous commented  ·   ·  Flag as inappropriate

        Same here, we have many shared mailboxes across the organisation which need to be migrated to TeamSites. The main questions is how to migrate data and whether conversation in Teamsite/Office365 group supports subfolders, labeling etc?

      • Jason commented  ·   ·  Flag as inappropriate

        @admin We are currently in the process of migrating our organization to M365. Currently the help desk uses a shared mailbox. It would be great to be able to convert that account and mailbox into an O365 Group and migrate the existing data.

      • Joe commented  ·   ·  Flag as inappropriate

        This is a great idea. We currently have a shared mailbox that is a few years old, and it contains a lot of historical information about the specific project. Having the ability to convert this to an O365 group would mean we can keep the use of the shared email address and utilize O365 groups functionality without having to make a new project email address.

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