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How can we improve Office 365 Groups?

Convert Shared Mailbox to Office 365 Group

There should be an option to convert a shared mailbox to an office 365 group especially since the Office 365 Group is the newer better version of the Shared mailbox and there is no way to convert.

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    Anirudh A Damani shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    tell us more  ·  AdminO365 Groups Feedback (Admin, Microsoft) responded  · 

    Thanks for your feedback. We are currently thinking about this. Can you please let us know what scenarios your organization uses shared mailboxes for and what options do you use. This will help us.

    66 comments

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      • Marcos rey commented  ·   ·  Flag as inappropriate

        Nuestro problema es que no podemos acceder a los buzones compartidos desde los dispositivos moviles (iPhone y Android).
        Los buzones compartidos tienen la cuenta bloqueada para inicio de session, con ese problema es el que estamos teniendo aunque tenga acceso total al buzón no se configura el buzón compartido en el móvil.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Like many of the others that have posted previously, we also use shared mailboxes for task based groups like HR, Accounting, IT and many other project or client focused groups. Unfortunately for us, the fact that the group users cannot add this shared mailbox to the Outlook app on their mobile devices is a deal-breaker. We didn't anticipate the amount of time that these users would be away from a desktop or laptop computer when we made the Groups versus Shared Mailbox decision; now it's hurt productivity tremendously.

      • Anonymous commented  ·   ·  Flag as inappropriate

        we use shared mailboxes for task based groups like HR, Accounting, IT and many other project or client focused groups. Teams and O365 Groups MAY be a solution but the management of these new services is confusing and time consuming. We cannot allow our staff to create their own Groups/Teams and Plans as the products were configured when released. Controlled deployment of critical functions is key.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Please assist in providing instructions on how to convert a shared mailbox to a distribution list

      • Dee commented  ·   ·  Flag as inappropriate

        Please Help!! We would like to convert two shared mailboxes to groups. So much confusion having two emails for the team.

      • sultan commented  ·   ·  Flag as inappropriate

        yes we need this feature Im working with Microsoft partner and our customer keep asking us for this feature we wish if Microsoft considered it ,then it will make our life easy

      • Michael d Fulton commented  ·   ·  Flag as inappropriate

        I just migrated 300 users from their parent to their own Office 365 Tenant.
        They were using in some cases Shared mailboxes for teams/departments.
        Would love to be able to convert these to Office 365 teams without much hassle.

      • Shane Power commented  ·   ·  Flag as inappropriate

        We currently use a shared mailbox in order to successfully share a calendar on Mac’s.
        Ideally we’d like to move this over to a Group calendar without attempting to cut and paste all events/meetings (into 2020) to the new Group calendar. Please roll this out as quickly as possible!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Of course! This could aid migrations from G Suite or even on-prem Exchange/SharePoint. If you want us to use leverage all the features, this is a no brainer!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes please - We currently use Shared Mailboxes but would like to move to O365 Groups once the users realize the benefits of the group over the mailbox. The conversation feature in groups needs to be enhanced to include folders (like available on Outlook shared mailbox) and the ability to view conversations in hierarchical format

      • Tiago M P Freire commented  ·   ·  Flag as inappropriate

        "TELL US MORE" - Previously, the way to do a clunky, cumbersome integration of multiple tools was to create a sharepoint site mailbox - which is now deprecated. A one-click solution which provides a unified communications and data environment for the Group is a more straightforward way to implement company processes. O365 Groups does that, providing at once an outlook group mailbox, sharepoint group site, Teams for instant messaging, and group planner, calendar, tasks (Skype for Business is clunky as ****, no one likes it).

        The ability to convert a plain shared mailbox to a O365 Groups is a hassle-free migration path to upgrade a previously email-only collaboration to leverage all the juicy, modern O365 Group solutions.

      • Sven Dräbert commented  ·   ·  Flag as inappropriate

        We just migrated into the Cloud and of course we have a lot of Shared Mailboxes which most of them would be perfect to change/convert to an Office 365 Group/Teams. As this is currently after 2 years requesting still not possible the only workaround is to create a new Office 365 Group and move the E-Mails, calender entries etc. what needs a lot of time.

      • Timothy Kroeger commented  ·   ·  Flag as inappropriate

        Shared mailboxes are currently used by many of our users to receive requests or attachments from external parties. 3-5 generally have access to this shared mailbox and they are tasked with viewing the Inbox several times throughout the day and then take action on the message by moving it to a personal work-in-progress folder they each have to indicate to the others that they are taking action. Once the action is performed they will move the message to a completed folder for that customer for record keeping. If the shared mailbox could be converted to a Group/Team but any message that is sent come to the Conversation view but allow a member to convert the message to a task will all of messages payload and header and assign it as needed with a due date and view-able in Planner and when the status changes have the original sender be notified by email. This would greatly add to our ability to convert from a shared mailbox and better streamline and report on action items due or processed.

      • Anonymous commented  ·   ·  Flag as inappropriate

        What I would like is a setting that limited any activity performed in a shared mailbox, to be retained solely in that mailbox. e.g.; replies, forwards, sent items, etc. all display in the shared folders. As it is now, if a user replies to a message from their own mailbox, the sent items is stored in their account and not visible to other members.

      • Donald Basch commented  ·   ·  Flag as inappropriate

        Seems that this would be a convenient option for the 365 community. I personally could make use of it for our business.

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