Allow users to create folders within 365 Group Conversations / mailboxes
To really replace Shared Mailboxes our users need to be able to quickly categorize incoming emails and show that actions have been completed by dragging and dropping emails to a named folder in outlook.
For example accounts payable shared mailbox allows any member of the accounts team to drag an invoice email to another folder to show that it has been entered for processing
Thanks to all of you for your feedback on this item. We know that folder creation is still a high priority request from our customers. Please continue to provide your feedback as we assess the priority in relation to other initiatives the Outlook teams have committed. Thank you!
David Levine commented
Without this feature we just went back in time to message board based email circa 1962 https://en.wikipedia.org/wiki/History_of_email
Greg Lamb commented
Appears to be possible in Outlook Mac but no other client. Outlook Mac uses ews, is there a way to get it setup in Outlook Windows?
Please do this!
This is an absolutely show stopper for how our business groups' workflow operates. For us to move over to using Office 365 Groups, instead of shared mailboxes, this is a must.
We're gradually being forced down the route of all SharePoint sites being created as Groups, and as it does this, it steals the email address we would like to use for the shared mailbox, for it's own conversations. I'd be happy with this if it was possible to store other emails in the group within subfolders, but it's currently not possible. Therefore, as we need subfolders we have to create a shared mailbox with a slightly different address to what it would logically be i.e. the site name, and this makes it confusing. We'd love to fully adopt Groups to avoid all this, but it's just not possible without subfolders.
Would be an absolute win to absorb the functionality of Shared Mailboxes & Distribution lists into 365 Groups.
There could be an option to use 365 Groups as either a distribution list or a shared mailbox, if not both simultaneously, during the setup process?
We have not long adopted the use of Groups and against my better judgement it seems. We have had endless complaints from our users due to the fact that they can not categorise 'The Conversations' or create subfolders within the Group to move 'The Conversations' into.
A mammoth task but we have decided to move backwards back to Shared Mailboxes.
Hopefully 'thinking about it' will turn in to 'working on it' and then we can move forwards again!
This is a major "hold-back" to us moving our shared mailboxes to Office 365 Groups. Please implement this. Thanks!
Do it now
Rich S commented
Staggering that MS will not acknowledge this problem and fix it. We have had to resort to a third party solution just to file our emails into the same structure that we use in Teams (i.e. Team\Channel). Not only is there a monthly cost to this but it also required a huge amount of resource to implement, I feel like sending the bill to Microsoft...
How far off is this service? Thanks
hope this gets implemented
As if I share a link with only recipients can have access to the document to a shared mailbox. That does not work. But works when shared to a teams Group.
having folders will be a great way to solve the shared mailbox problem
Or better yet, allow attaching a full-featured shared mailbox to a group like you do a SharePoint site. This would easily enable almost all of our needed features.
-Shared Group Contacts - We need to be able to have central contact lists for our Marketing/Business Development Team. It's too hard for each member to keep track of updated phone numbers or contacts. Public folders can't be accessed from mobile devices.
-Shared Group Calendars + Web Feed Calendars - As an MSP we use Multiple Calendars per Team to keep Track of On Call Schedules, On Site Visits, etc. Some of those are just calendar feeds from other 3rd party sites. Shared mailboxes are the only solution that works for our calendar requirements so we have to have a Separate Team and Shared Mailbox for each Team.
Would be easier to just have the Shared Mailbox be a part of the team.
-Inbox Folders - Would be nice to be able to create folders rules/filter spam for Team Mailboxes-- currently they're a mess with nothing filtered out.
-Calendars for Channels - If you could link a Secondary Calendar on the Group Mailbox to a Channel, that would be nice. We prefer to have a team for each department that the department director oversees and use channels for individual projects or sub teams. Our Tenant/SharePoint get's too cluttered and hard to manage if we create an entire O365 Group for Every Project we're working on.
-Mail Aliases for Channels as Sub Folders - If a Shared Mailbox was used, you could add aliases for the group or for channels instead of the @amer.teams.ms emails currently used. You could then have a rule that automatically sorts mail to that alias to a sub folder on the shared mailbox.
Please stop 'thinking about it' and just do it. Your users clearly want this feature! The same as all the comments below, this is a glaring omission.
Why do we even have 365 groups AND shared mailboxes? They serve virtually identical purposes with minor differences in features and deployments/integrations. It's needlessly complicated, just add the functional nuances to the settings of one or the other products so they can be customized to work the way the admins want and lose the confusing top level options.
That being said, please add folders or category tags to 365 groups. It's an incredibly obvious omission.
We need this ASAP - What is the business case for not having this?
Matt Allison commented
Agree- we need the ability to have folders in O365 group conversations. We'd rather see more O365 groups used than create extra shared mailboxes. This is a glaring omission that cause our users to prefer a shared mailbox over an otherwise more practical O365 group setup.
Like many people before me, not having this feature is preventing my customers from fully adopting Office 365 groups.
Kendal Friesen commented
We have one department using O365 group mailbox, the rest use shared mailboxes because of the ability to file into a subfolder
This is pretty much the only thing preventing all of my clients from fully adopting O365 groups. This is must have functionality for managing email, so as to prevent or reduce the need to save emails in SharePoint.