Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
Clutter is a "feature" of email as bleeding, puss-filled boils are a feature of leprosy.
Turn this "feature" OFF by default. EVERYONE in my organization are missing important emails as they are placed in this useless folder.
Bad feature that should have never got released.
Our sales emails sometimes get caught in this folder potentially losing us money. It should have NEVER been turned on for users.
HORRIBLE feature!!!! I'm the president of my company and my emails to my employee's is being marked ask clutter - if it is going to be on by default; internal emails should never go into clutter; also stop this powershell **** for everything; especially if it is a default enabled feature-
- Disable by default
- If not disabled by default then at least give us a global setting to turn it off for all mailboxes from the admin panel.
HORRIBLE feature to turn on by default. Very bad decision.
clutter suck and so does outlook. Microsoft has lost it's way if it thought this was a feature users would want. Crazy.
For everyone suggesting the powershell solution. Please include the 7 to 10 cmdlets required to actually connect to the tenancy that allows you to run that comand.
I don't think it's too extreme to demand the firing of all individuals that signed off on enabling this feature by default.
Extreme would be banning them from ever working in IT again.
If anyone in the legal industry wants to start a class action on spec I've personally lost about 20 man hours at our company by this imposed feature. Clients have lost business because communications sent to clutter were never actioned.
Since Microsoft obviously does not care about our predicament, I thought I would post this again to help anyone new to the site
This fixes clutter:
Get-mailbox -ResultSize Unlimited | Set-Clutter -Enable $false
Matt Jenkinson commented
I would agree
I personally use and like the service, even if its not 100% accurate. However a lot of my customers don't. The ability to have it off by default, and have individual users enable it who wish to have it, would work great.
kervis pineda commented
Missing emails because of the clutter folder is creating more work me.
This needs to be a setting that admins can manage and off by default. Even if the feature worked well(which it doesn't), it's about choice and empowering customers.
Almost a year later and still no resolution. This feature needs to controlled by the admin for all mailboxes including new. If the feature actually worked well I'd still be against the way MS implemented it but it works so poorly that it causes multiple support calls for "lost" emails.
Robert Moir commented
Clutter is still a bad implementation of a good idea. Microsoft, we _need_ to be able to manage this ourselves. I work for a college, and students are first of all, numerous and secondly, temporary so running a 'per mailbox' command for each mailbox simply does not scale for us.
I need to be able to control this myself. I need to be able to easily set exclusions or simply turn the feature on and off at a tenant level. I can't leave this to my end users as my end users do not want to manage their mailboxes... but they do want to complain about emails they "never got" because of Clutter.
Greg M. commented
An update from Microsoft would be nice.It has been almost a year since this was requested by the community, and nearly 4 months since the last update.Overwhelmingly, the comments here state we need tenant level control. I have yet to read a single positive comment about this feature and we as admins NEED to have control over our environments. We are seriously considering moving back to a local exchange server to get away from Clutter. In no way, shape, or form should internal email be classified as clutter. What are you thinking shoving this "feature" down our throats? TURN IT OFF, or allow us to do it.
Scott C. commented
The Clutter feature should be off by default with an option to turn it on if desired.
The notion of Clutter was a good one. I use it because I receive a ton of the type of email that the Clutter feature was created to manage. I know enough to check the folder periodically.
The other 1500 users in my organization do not.
Turn if off.
If you are sophisticated enough to use it, then you can figure out how to turn it on. The reverse is not true.
We have had negative feedback from our clients with regards to clutter and numerous requests to turn this feature off... An ability to turn this feature off at the tenant level would be our preference rather than adding another step to the process for creating new user mailboxes for out account provisioning team.
Richard Henson commented
Thanks 'mike, March 02, 2016 18:27' for the command to turn it off for all mailboxes. Takes a while to run through all the mailboxes but it works. Now i've just got to remember to disable it on any new mailboxes that get created.
Stacey Jung commented
Portland Public Schools also agrees that this needs to be a setting at the tenant level. We are having problems with our own domain emails going to clutter - teachers do not have time to check their inbox, let alone their junk and clutter folders for emails that we have no control over how they are routed to the clutter folder.
We have received so much negative feedback internally and from parents regarding the clutter "black hole"....
This absolutely needs a more over-arching tenant control option. Not a single person in my organization has given me positive feedback about this. Even if I explain to end-users, or their managers which have torn into me about it, that it is a direct result of their employee NOT reading certain emails, it didn't matter.
They want it off. And I work for them. I really wish Microsoft would stop trying to marginalize the workforce that supports their products.
Forcing product updates via 365 and breaking stuff while doing so is another argument altogether, though.