Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
tenant level control is a must. The more control available at the tenant level the better, as it would allow us to customise the user experience to the needs of the company.
I have a job because of this mess. I'm grateful that economic necessity forces MS to do this from time to time, and fully expect it to continue no matter how "good" MS becomes. Below is the reason.
Beyond a certain point new features in a product have diminishing returns for the user. This must frustrate MS. Since they have to justify charging for product they will continue to add features, like "clutter" whether we need them or not. If MS was to do what we want and globally default new features to "off" with a panel option to turn them on, the new features would languish unused. Users would find it hard to accept paying as much as we do for the software if it never really changes because features are off.
However much I hate the economic arrogance, I likely would not have job without this nonsense that MS dumps on us.
Clutter is a nightmare. We should either have the ability to disable it at the tenant level or have the ability set the default such that people must opt-in rather than opt-out. Clutter is a bad implementation of a good intention. Please give us an option for disable it for every user's account.
Please add the ability to globally turn Clutter on or off directly in the Admin Portal. Please advise when this is available.
Max B commented
The decision to force clutter onto every tenant, every mailbox with a default setting of "on" demonstrates an exceptionally out of touch vendor who lacks the most basic understanding of mailbox users and the administrators of the orgs/tenants in 365. The justification for this must have been little more than some MS wonk saying "I asked my cat, mittens, and she said this was a great idea!".
Get your head out, Microsoft, invite actual real-world sys admins into your lair to inform decisions like this and, when in doubt, make features like this be OPT IN, not opt OUT. Stunningly lame, on you part.
And you don't have a ready-to-roll disable feature? Stunningly arrogant.
Clutter has been a nightmare for everyone we support (multiple companies) and it has cost me to miss hundreds of important e-mails! Yes, hundreds. In fact, I disabled it yesterday and have been sick to my stomach at how many important e-mails I am finding I missed going back months.
There is NO need to have this enforced by default for clients, especially when some clients still use Office 2010 for compatibility reasons and don't see the clutter box in their main mailbox view. This should be a feature that can be enabled ONLY by the end user on an as needed basis and the fact that there is no central way to turn it off with a simple mouse click is assanine.
This confirms to me (I have 20 years of network admin and Windows admin experience) that Microsoft continues to stay out of touch with their customer base and their needs. I have used the powershell scripts for disabling it at every client we resell Office 365 to based upon their anger for this poor feature and it being enforced.
Ironically, when I went to disable it, it have the nerve to tell me it saved me 96 hours of time, when in reality it cost me thousands of dollars in lost revenue and time disabling it and finding my important missing e-mails.
Clutter is a nightmare. We should either have the ability to disable it at the tenant level or have the ability set the default such that people must opt-in rather than opt-out. Clutter is a bad implementation of a good intention.
I may be in the minority but I like the Clutter folder, and so do alot of my users - However we need to be able to allow emails from our own domain and not have them redirected to clutter. The all or none mentality does not work!
Oliver Hausler commented
@admin Thank you for speaking up. I fully agree. Clutter is clutter and we need a way to switch this off for all users. M$?
Admins need the ability to turn off Clutter (which is in and of itself clutter) with a simple graphical control. On or Off for the entire org. Simple. And...remove the Clutter folder from end-users view when it is OFF.
This is so bloody important. Clutter has been an absolute nightmare to deal with as an ICT Administrator. Furthermore the Powershell command is glitchy as ****. Have had to go through mailbox's manually to disable clutter.
My boss want me to disable clutter on our O365 tenant ! Not possible yet !! Please, MS, change this !
I would love an option so all new mailboxes don't have Clutter turned on by default in the Admin GUI, the feature has been unwanted across my support base of at least 500 mailboxes
To us clutter is as bad as a name of some crypto virus. The difference is that it doesn't encrypt files, it just mess upp with some new incoming mail that sometimes appears to be very important. Completely useless function and I hope Microsoft will wake upp and let this function be off by default.
Matt Z. commented
Please make globally disabling the clutter feature more accessible. I've had nothing but complaints since it was inflicted on users. This feature was a horrible idea and I've had nothing but complaints since it was inflicted on users.
Just tried your new admin gui - can't see an option for this yet.
PLEASE give us the ability to manage this for ourselves.
Disable by default.
I'm a one-person IT dept managing 200 users. I don't have time to sort out "new features" that land unannounced in my lap and start swallowing important messages.
I also don't have time to start googling the answers and mess with powershell once someone works out how to fix the latest issue. Don't release it if you've not prepared the admin controls for it!
Clutter is the worst feature since Clippy. Seriously.
STOP TAKING AWAY CHOICE FROM ADMINS.
Its a royal **** off to have features forced down your throat that you can't turn off without having to go through countless hoops.
Please just fix this.
Noticed that Clutter is disabled for mailboxes we have migrated as of last 2 weeks. Has there been any change in the backend that we don't know about?
Clutter is terrible, absolutely terrible. When a user disables it, it claims "We've saved X minutes", but that is nonsense. Clutter gives users yet another "junk box" to check, which *wastes* time, not saves it. It can only save time if you never check it, but unfortunately important emails get redirected to Clutter, like requests for estimates worth hundreds of thousands of dollars. Clutter hurts businesses. It should never *ever* have been enabled by default for all users. On the admin side, we should be able to disable it organization-wide from the Web UI. Having to look up and copy/paste PowerShell commands to disable this "feature" is just salt in the wounds. Why the heck should we need PowerShell to manage a cloud service??
Disable this ****. Office 365 is otherwise a good solution, but this "feature" has just got to die.
Clutter is horrible. It has made my life so much more difficult.