Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
I am completely baffled as to why anyone thought that a feature with such an impact needs to be enabled by default. This is not a personal email system where clutter is expected! This is an enterprise email system which will likely contain business critical, mission critical, and time sensitive emails.
Case in point, our IT Support mailbox had over 60 emails intercepted by this poorly-implemented feature a month after our Office365 implementation. Suddenly it decided to snag incoming email requests as clutter. What in the world is the logic behind different emails from internal users being treated as clutter?
And of course, it snags system notices, reports from our monitoring software, updates from vendors... Plus hundreds of our users were unaware of the Clutter folder so we have to work at making sure they manage this mess so as not to miss any important emails.
So we decided to disable the feature using the provided scripts only to find out that *every time we add a new user we need to go into PS and either manually turn off the feature for each new user or rerun the "turn off for all" script.* I do not want my staff to have to mess around with PS scripts every time a new user is created!
Please set this feature off by default so we can then allow users to manage this feature if they chose to enable it and give us the option of disabling it all together. This feature is nothing but trouble that is actually having a real business impact by the simple fact that it's enabled by default.
Our security doesn't allow us to access Office365 without two part authentacation (multifactor). So far I don't know of a way this can be done VIA powershell so having that feature on the admin console is needed.
George Morris commented
Oh Lord! ... This was a horrible idea to have this feature turned on by default! And an even worse idea to NOT HAVE A SIMPLE WAY TO TURN IT OFF! Come on guys! Imposing this kind of stress on organization is a good way to lose clients! We are a school corporation, and all the sudden, our Students stopped receiving important emails... Well what do you know... everything is going to their clutter box!
A feature that was brainstormed by a handfull of people. Complete waste of everyone's time to try to "undo" it. Just turn if off.
jeff lamson commented
This absolutely should be disabled by default. Why you would ever want it on is beyond me.
Russell Tammany commented
Everyone is really tired of this worthless frustrating feature and recently the delegated admin permissions haven't been working to turn it off either. This needs to be an organization wide default setting for all existing and new mailboxes as it's too easy to forget to go turn it off again after creating every new user.
I have not had a single positive comment about the feature ever from a single user. What does that tell you?
Rob Carsey commented
definitely a bad feature to be on by default. We have 20,000 student accounts on O365. We absolutely want and need these people to see the e-mail from the Registrar telling them thing like a) you didnt pay your bill, you're being kicked out b) you're financial aid request form is due today, etc.
You'll tell me to disable it on each individual mailbox. Great, but the command to do that takes a LONG time x 20,000.
If still not implemented I vote with all the others saying that there should be a way to configure this on tenant level. We are using Exchange Online together with CRM Online and CRM Online is not picking up emails because of Clutter.
Disable by default. People do not want the feature, no one asked for it. The result of hiring bad product managers. Clutter is the Google+ of Microsoft.
Clutter is causing so much frustration. There should be an option to turn it off for the organization. If i run the powershell script, its done for the current mailboxes. What about mailboxes created after the script?
The Catman commented
Features should be OFF by Default - Basic 101 Computer Science
1) Clutter should be OFF by default
2) Clutter should have an All On/All Off/Per User On/Off
Rich Kurtz commented
Why is Clutter turned on for Kiosk accounts who only can use POP3? They NEVER see the Clutter folder. This is very Bad!!!!
Samuel Lockett commented
Turn off Clutter by default. Cmdlet takes forever for each user when doing in batch. Need tenant and gui option.
I need this feature.
Terrible idea. Our users will flip out if they miss important emails because they are in some other folder. They see it as checking two folders.
Greg M. commented
It's been 7 months since the last update on this issue. We've told you what we want and what we need. Give us the ability to turn off this "feature" at the tenant level. We should be able to disable it entirely, including getting rid of the "Clutter" folder, or at least turn it off for everyone and allow those users that want it to opt in.
Clutter feature should be opt in and not opt out. If the user wants they will opt in, The way it is setup users misses emails because Clutter is really not smart enough to know what is required or not?
John Macdonald commented
Whilst I personally didn't have an issue with Clutter (in using my email), my management have asked if this can be turned off after one of them missed an email from the CEO and realised it was not the first he had missed. The management do not want this to be a general feature of the email usage for staff and think that this should only be used if a user specifically turns it on themselves (and therefore knows to check it). A graphical option in the main admin user interface that would allow a centrally controlled default behaviour for this feels essential to me. A per mailbox/user tick box in the user settings would also be handy for this and other optional features for system administrators to be able to help the less tech savvy staff members (as in easily see what is enabled and adjust accordingly in the users listing).
Jeroen Bonsel commented
Get-mailbox -resultsize unlimited | set-clutter -enabled $ false for 15000+ mailboxes takes way to long:
firstly it cannot be done in one go. When I do that for 15000+ mailboxes the command fails because of some limit reached. I now have to do this in batches.
Secondly per mailbox this command takes about 2 to 5 seconds to complete. The command itself is very sluggish.
For large tenants this is almost a nightmare. Being able to do this from the admin centre for all mailboxes would be great for an admin from a university like me...
Please provide use with the option to enable or disable clutter on a per tenant basis.
We have made a corporate decision to disable it as default for all current users by running powershell and allow end users to re-enable as required.
Obviously re-running the powershell would disable those who have opt-ed in, therefore please allow us to Disable as default.