Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
This was requested over two years ago. Please provide an option to disable Clutter globally so new mailboxes can be created with Clutter turned off instead of on.
There is a global setting and its there in programming logic. MS just wants to force use this.
MS you win. Now can we have this global setting to disable it once in for all.
Ideally, it should not be clutter that should be deciding which email is important or trash, the user should move the emails to clutter to tell it that this is not important not the other way around. Hope it bring some sense.
This is the single most obnoxious thing that Microsoft has ever done to Outlook and Exchange. God let this madness end!
Users are used to the junk folder. Why add another folder that they will not check. This should not be on by default. This should not even exist. Just update the junk folder if you think it is better.
That being said, why not allow admins a reliable turn off for future mailboxes? If the client doesn't like the option. The admin should not be forced to keep track of this extra option that most users will care less to have.
Rosie Hunter commented
Interesting to read from system admins that new features have been turned on in an April update. I thought I'd lost 3 important emails since April - turns out today (clearing the folder) that I'd lost 4. Additionally, the Clutter box is now deluged in spam that would formerly have gone direct to Junk, which makes it much harder to spot the important stuff.
Harry Sak commented
Hard to believe 2 years later this garbage option is still defaulting "on" for new mailboxes. Nevermind, the multiple times that something in the tenant has updated and enabled this glitter covered **** again for us.
I would think I speak for all tenants, School or Business, we need to be ability to globally turn on and off any feature. Especially clutter, and especially new features. By default they should always be disabled.
Deb Busscher commented
I feel as the majority here feel, This feature "clutter" does not work so why does Microsoft make it so difficult to manage. Over the weekend Microsoft turned on clutter for mailboxes that previously had it turned off. WHY? getting a lot of feedback on this from our users and none of it is good...Please stop forcing this feature on us. We don't like it, we don't want to use it so stop force feeding us this. It would be manageable if you could get us GUI tenet controls through O365 admin portal but even that is not an option. This is very frustrating as a Global Admin to continue to run into these issues.
C H commented
Please add a feature to disable clutter by default globally. We have had ONLY issues with it, and never any good news. I have to disable it for all mailboxes when we migrate clients to 365 with powershell, because we have had so many critical business emails missed by end users. Any new mailboxes created after that have to be disabled individually, creating more management when Office 365 should be creating a "Less management" scenario.
As of right now the workaround I created is a transport rule to set the bypass clutter header for all emails because there is no way to set this feature off by default globally for new users.
For anyone looking for a workaround, set the X-MS-Exchange-Organization-BypassClutter to "true" for all emails.
Len Atfield-Cutts commented
Microsoft please please enable features like disabling Clutter per user and organisation in the admin portal rather than always relying on Power Shell which I'm sure you believe is an empowering feature but in fact is an ugly cludge.
Paula Steele commented
Microsoft, Can't you see your admins asking you for a feature? Please allow us to choose to globally enable or disable clutter.
Agree, should be disabled by default and i shouldn't know PowerShell to be able to disable it. Must be a GUI option in Admin center.
want to be able set at the tenant level to "off by default, byut available" - users can turn oit on if they want it and another option "off" wihtout giving the users options. Important company emails invariably end up in clutter. The email system and prioritisation of messages belongs to the compnay - not the individuals.
Directly Disappointed commented
I am trying to remove the Clutter option I a was manipulated into using ./ Now I cant remove it and ITS SCREWING UP MY INCOMING MAIL!!!.. There are steps online on how to remove it but where it shows to select Clutter DOES NOT EVEN SHOW UP IN MY OPTIONS in my online mail account. CLUTTER is the actual Clutter and I want it gone. Some technical integrators need to stop smoking weed thinking it makes your sense of creativity more great / that may be so in art BUT IN TECHNOLOGY IT MAKES YOU ***** UP and **** people like me off for Fvcking Up!.........
Cliff Sprungl commented
This goes well beyond Clutter and its replacement, Focused Inbox. The gap for Microsoft to close is: Never implement a new O365 feature at the tenant level that can not be disabled for all users (at least via PowerShell, not necessarily always in the UI). As well, for any new feature, Microsoft must provide the capability to enable for a subset so the feature can be fully vetted by targeted pilot groups (IT and business users). Having just First Release at the tenant level isn't completely adequate. For various legal, discovery, IRM or business process reasons, administrative controls must exist so corporations can better manage, time and communicate change.
fred basset commented
Anything that micosoft thinks is great is not necessarily so - look at every second one of their OS's - ME, Vista, Win8 - all fail! Clutter is another FAIL
remove stupid cluttering
Wow - lots of negativity about this feature. Personally, I really like it. Generally stuff in my inbox is important, and stuff in my clutter isn't. Do I need to check my clutter folder? Sure, I'm able to do it quickly since I know most of it is "clutter". Are there sometimes things in clutter that aren't clutter? Sure, move it to the inbox and help it learn what I find important. This feature does improve my productivity. I hate to pull an Apple and say you are doing it wrong. Though I think if this doesn't improve your focus on what is important, you are doing it wrong. I've had users pull the same knee-jerk reaction I am seeing here and demand I turn it off. Once I explain what it is, how it works, and why it's a beneficial feature most leave it on.
Clutter should be off by default. Office 365 is in use by a great many schools and students have a hard enough time with email without having to deal with this feature. Almost all of them use "devices" and not Outlook or OWA. This feature is short-sighted and causes more grief and solves nothing.
I am completely baffled as to why anyone thought that a feature with such an impact needs to be enabled by default. This is not a personal email system where clutter is expected! This is an enterprise email system which will likely contain business critical, mission critical, and time sensitive emails.
Case in point, our IT Support mailbox had over 60 emails intercepted by this poorly-implemented feature a month after our Office365 implementation. Suddenly it decided to snag incoming email requests as clutter. What in the world is the logic behind different emails from internal users being treated as clutter?
And of course, it snags system notices, reports from our monitoring software, updates from vendors... Plus hundreds of our users were unaware of the Clutter folder so we have to work at making sure they manage this mess so as not to miss any important emails.
So we decided to disable the feature using the provided scripts only to find out that *every time we add a new user we need to go into PS and either manually turn off the feature for each new user or rerun the "turn off for all" script.* I do not want my staff to have to mess around with PS scripts every time a new user is created!
Please set this feature off by default so we can then allow users to manage this feature if they chose to enable it and give us the option of disabling it all together. This feature is nothing but trouble that is actually having a real business impact by the simple fact that it's enabled by default.