Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
Dan Neuwirth commented
Yep, I've now gotten several support calls just this morning asking me "What is this clutter feature and why am I getting these junk mail messages about clutter". This is an unmitigated DISASTER. I have over 50 IT clients on Office 365 Exchange online, and I'm getting barraged with "Why am I getting these clutter messages?". Users (and their on-premises primary IT contacts) overwhelmingly 1) don't understand why they're now getting a "second junk e-mail box to check" and 2) are getting what they consider to be Junk e-mail messages (the clutter notification) in their Inboxes and 3) site managers want these "invitation" messages to be disabled for all users so they don't get asked again to enable clutter.
WOW what a horrifically STUPID thing for Microsoft to do, in advertising a feature at the user mailbox level.
Turn off clutter feature as the default. allow users to opt in if desired. This feature is confusing, counterproductive to end users and admins. Hate the clutter notification feature!!!!!
This is insane. Microsoft, DON'T TOUCH MY STUFF WITHOUT MY PERMISSION! As a tenant-admin only I (or my boss) decide what will be enabled when in our network. I want to disable this Clutter-thing for the whole company NOW. So please place a setting for this in my admin panel. NOW!
I do not want clutter turned on for my users, many of my users are international and will be confused with this feature. I will be inundated with messages of missing emails. We have spam we have rules setup which are more than sufficient to manage a user’s inbox. My user will not appreciate this feature and it will turn our organisation against Microsoft as this is not enabling a user but is causing them a further headache when they have to go and hunt for emails. Microsoft not allowing admins to turn off this feature is very poor and for a medium sized organisation like mine where the IT department consists of one person this is a nightmare.
I believe Microsoft is overstepping its boundary by making this feature default and sending out emails to all the user of an organisation. Unfortunately when those user have difficulty disabling or using this unwanted feature they will not be able to contact Microsoft to resolve this, instead they will be harassing me.
Sandi Glazebrook commented
Agree with Mary's comment about Microsoft not sending email directly to our users. We have been educating our staff on how to recognize spam and that is one point that we have made to them. Now we need to go back and say well.... you might get messages about this Clutter stuff. I know at Ignite they talked about a Branding Mailbox that we could set-up to that messages are branded by our organization but I can't remember if the Clutter feature would use that mailbox. also I have not had a chance to go out and see what I need to do to configure that mailbox.
Scott Russell commented
I agree with others that, if Clutter cannot be turned off globally, then there should be an option in the admin panel to disable it when creating a new user account. Having to use Powershell just to accomplish this one purpose is counter intuitive.
Also, once Clutter is turned off, you should be able to remove the folder
Chris Bork commented
Now that it's been mandated that Clutter will be turned on by default, I want a way to change the default behavior of Clutter. Sure, it's nice that I can use Powershell to turn it off, one mailbox at a time, but it should be possible to just turn the feature off for all new mailboxes. I want users to be able to opt-in to this feature, not wonder and complain about where their email is going, and having to explain how to get them to opt-out.
Fred Stinger commented
My users are confused by the additional box and "missing email". And I do not appreciate Microsoft sending internal system level email to my end users without my company's permission!
Biagio Mazzucco commented
Complete USELESS! Why add yet another folder that needs to be checked. Google tried this too and I couldn't turn it off fast enough. Who at Microsoft gets the bill for all the support calls these warnings created for me?
Remember: Just because Google did it doesn't mean Microsoft has to do it.
Mary Bloodworth commented
This needs to happen ASAP. It contradicts everything Microsoft has taught about not contacting the users directly and not clicking "log in here" links.
Dave Bundus commented
I do not want my users receiving links in emails. Do not train them to click on links, and then enter their log in information.
THIS IS SO BAD!!!