Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
How is this turned on by default a good idea? We already have pissed off users AND CUSTOMERS because emails are ending up in CLUTTER. We have to globally disable this across our organization. This creates a bigger problem than any problem we ever had in the first place. This also has made our IT Staff less efficient because of fielding calls from most of our users on this. I thought moving to "The Cloud" was supposed to increase efficiency?
Local Computer Pros commented
You're not Google. DON'T enable new features by default!
Local Computer Pros commented
DO NOT ENABLE clutter by default, especially in a business environment! You are filtering the WRONG messages. Allow an admin to enable clutter for the business IF DESIRED. Poorly designed filter, unacceptable rollout. Angry users AND frustrated admins.
Clutter has been completely intrusive to our entire user base. Emails directly to our users is not acceptable. We just moved to 365 and this has taken up way too much of our time administratively. Please give admins a feature to turn this off for our entire organization. This should be something users can opt IN to if they want it. Don't just turn things on - especially something that is moving user messages.
This is an unnecessary intrusion by MS that is creating headaches for administrators. We're having to turn off the feature one-by-one. Not having an admin way to turn off for all users is pretty poor thinking by MS. The better way would've been to make it available and advise users how to turn it on if interested in using.
Michael McNally commented
It's fine to add features. It's fine to have them turned on by default. It's understandable but annoying that some older features have no admin interface and are settable on a per PC or per user basis (example: AutoReply rules)...
It's inexcusable to roll out new features without an admin interface to control the setting globally.
copying comment from over 2 months ago "This is insane. Microsoft, DON'T TOUCH MY STUFF WITHOUT MY PERMISSION! As a tenant-admin only I (or my boss) decide what will be enabled when in our network. I want to disable this Clutter-thing for the whole company NOW. So please place a setting for this in my admin panel. NOW!" beause it says it best,
Or, I could also copy comment from 2 days ago that asks "does anyone read these comments" which is also very good question.
My company is a small business and we use office360 to decrease overhead. Microsoft's new clutter option (note i did not say feature), is doing the exact opposite of that. It should be removed immediately and reintroduced as a optional feature a company (the customer) can choose to deploy.
MICROSOFT - PLEASE REMOVE THIS FEATURE. LISTEN TO YOUR MPN CLIENTS HERE.
So what's the real reason behind this? Clearly it's something Microsoft thinks users will like but moving email around is obviously a sensitive thing. Are they just pulling an Apple "we know best what you need" kinda thing? Is it just total cluelessness? It seems like willfully trying to push customers away from your product... I don't understand.
Gabe Hudson commented
A feature that "moves" emails without user's consent. Is on by default. Can't be controlled by admins. Are you insane?! Who decided this was a good idea?! Users are blaming the admins for lost emails.
Michael K. commented
Does Microsoft even read these comments? Hello? Please give us the option to disable for our organizations!
Thomas Braden commented
Need admin control over any changes that affects users. Considering this shows up as an additional folder in everyone's inbox, it would be nice to have some centralized control over it.
Dave Pascarella commented
Allow Exchange O365 admins to be able to disable Clutter globally for all users in their environment. This is a terrible feature to have auto enabled. We had users miss very important emails.
I would like to see this implemented
Franky Siu commented
So annoying to some users as the "Clutter" feature has been enabled by Microsoft automatically
Microsoft, please let us admins hide the "clutter" folder/function for our users. We have 100 users and 96% disslikes this/confused about this feature. Do something now!
Drew Turner commented
How the heck are we supposed to function as admins without an admin function to new features being introduced to our systems.
I don't mind new features. I don't even mind new features being on by default, though I do think that is a really thoughtless decision. What I do mind is not having an administrative way to control features like this at a tenant level. As it stands, I'll have to run a powershell cmdlet to disable it for all mailboxes on O365, run a different cmdlet to disable it for mailboxes as they're migrated to O365, and we'll have to make code changes to our HR system to disable this as new people are onboarded.
All of this work that didn't exist before now exists as a result of this feature being added without regard for whether its wanted or not.
Holy crap! Get rid of this feature...our support desk has been flooded because of this issue. Missing emails left and right...not having the ability to disable this from the admin console is BS. Even more BS is Microsoft enabling it without me giving the OK
I agree. This is another Microsoft FAIL. our corporation treats emails as critical that must be checked and responded to. The audaciousness of Microsoft to dictate how we use our email is nothing short of dictatorial.
I can't believe no one has commented here since June 25. Did Microsoft hide/delete comments because this was such a CLEAR FAIL ... STILL on July 8th and no GUI or Power Shell command to turn off this "feature" for ALL users AT ONCE.
Your just giving me ammunition to give to my CEO to go back to Premise and I'm loving that part...