Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
copying comment from over 2 months ago "This is insane. Microsoft, DON'T TOUCH MY STUFF WITHOUT MY PERMISSION! As a tenant-admin only I (or my boss) decide what will be enabled when in our network. I want to disable this Clutter-thing for the whole company NOW. So please place a setting for this in my admin panel. NOW!" beause it says it best,
Or, I could also copy comment from 2 days ago that asks "does anyone read these comments" which is also very good question.
My company is a small business and we use office360 to decrease overhead. Microsoft's new clutter option (note i did not say feature), is doing the exact opposite of that. It should be removed immediately and reintroduced as a optional feature a company (the customer) can choose to deploy.
MICROSOFT - PLEASE REMOVE THIS FEATURE. LISTEN TO YOUR MPN CLIENTS HERE.
So what's the real reason behind this? Clearly it's something Microsoft thinks users will like but moving email around is obviously a sensitive thing. Are they just pulling an Apple "we know best what you need" kinda thing? Is it just total cluelessness? It seems like willfully trying to push customers away from your product... I don't understand.
Gabe Hudson commented
A feature that "moves" emails without user's consent. Is on by default. Can't be controlled by admins. Are you insane?! Who decided this was a good idea?! Users are blaming the admins for lost emails.
Michael K. commented
Does Microsoft even read these comments? Hello? Please give us the option to disable for our organizations!
Thomas Braden commented
Need admin control over any changes that affects users. Considering this shows up as an additional folder in everyone's inbox, it would be nice to have some centralized control over it.
Dave Pascarella commented
Allow Exchange O365 admins to be able to disable Clutter globally for all users in their environment. This is a terrible feature to have auto enabled. We had users miss very important emails.
I would like to see this implemented
Franky Siu commented
So annoying to some users as the "Clutter" feature has been enabled by Microsoft automatically
Microsoft, please let us admins hide the "clutter" folder/function for our users. We have 100 users and 96% disslikes this/confused about this feature. Do something now!
Drew Turner commented
How the heck are we supposed to function as admins without an admin function to new features being introduced to our systems.
I don't mind new features. I don't even mind new features being on by default, though I do think that is a really thoughtless decision. What I do mind is not having an administrative way to control features like this at a tenant level. As it stands, I'll have to run a powershell cmdlet to disable it for all mailboxes on O365, run a different cmdlet to disable it for mailboxes as they're migrated to O365, and we'll have to make code changes to our HR system to disable this as new people are onboarded.
All of this work that didn't exist before now exists as a result of this feature being added without regard for whether its wanted or not.
Holy crap! Get rid of this feature...our support desk has been flooded because of this issue. Missing emails left and right...not having the ability to disable this from the admin console is BS. Even more BS is Microsoft enabling it without me giving the OK
I agree. This is another Microsoft FAIL. our corporation treats emails as critical that must be checked and responded to. The audaciousness of Microsoft to dictate how we use our email is nothing short of dictatorial.
I can't believe no one has commented here since June 25. Did Microsoft hide/delete comments because this was such a CLEAR FAIL ... STILL on July 8th and no GUI or Power Shell command to turn off this "feature" for ALL users AT ONCE.
Your just giving me ammunition to give to my CEO to go back to Premise and I'm loving that part...
Dan Neuwirth commented
Yep, I've now gotten several support calls just this morning asking me "What is this clutter feature and why am I getting these junk mail messages about clutter". This is an unmitigated DISASTER. I have over 50 IT clients on Office 365 Exchange online, and I'm getting barraged with "Why am I getting these clutter messages?". Users (and their on-premises primary IT contacts) overwhelmingly 1) don't understand why they're now getting a "second junk e-mail box to check" and 2) are getting what they consider to be Junk e-mail messages (the clutter notification) in their Inboxes and 3) site managers want these "invitation" messages to be disabled for all users so they don't get asked again to enable clutter.
WOW what a horrifically STUPID thing for Microsoft to do, in advertising a feature at the user mailbox level.
Turn off clutter feature as the default. allow users to opt in if desired. This feature is confusing, counterproductive to end users and admins. Hate the clutter notification feature!!!!!
This is insane. Microsoft, DON'T TOUCH MY STUFF WITHOUT MY PERMISSION! As a tenant-admin only I (or my boss) decide what will be enabled when in our network. I want to disable this Clutter-thing for the whole company NOW. So please place a setting for this in my admin panel. NOW!
I do not want clutter turned on for my users, many of my users are international and will be confused with this feature. I will be inundated with messages of missing emails. We have spam we have rules setup which are more than sufficient to manage a user’s inbox. My user will not appreciate this feature and it will turn our organisation against Microsoft as this is not enabling a user but is causing them a further headache when they have to go and hunt for emails. Microsoft not allowing admins to turn off this feature is very poor and for a medium sized organisation like mine where the IT department consists of one person this is a nightmare.
I believe Microsoft is overstepping its boundary by making this feature default and sending out emails to all the user of an organisation. Unfortunately when those user have difficulty disabling or using this unwanted feature they will not be able to contact Microsoft to resolve this, instead they will be harassing me.
Sandi Glazebrook commented
Agree with Mary's comment about Microsoft not sending email directly to our users. We have been educating our staff on how to recognize spam and that is one point that we have made to them. Now we need to go back and say well.... you might get messages about this Clutter stuff. I know at Ignite they talked about a Branding Mailbox that we could set-up to that messages are branded by our organization but I can't remember if the Clutter feature would use that mailbox. also I have not had a chance to go out and see what I need to do to configure that mailbox.
Scott Russell commented
I agree with others that, if Clutter cannot be turned off globally, then there should be an option in the admin panel to disable it when creating a new user account. Having to use Powershell just to accomplish this one purpose is counter intuitive.
Also, once Clutter is turned off, you should be able to remove the folder