Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
Ben Whorton commented
MICROSOFT - Do not adjust tenant settings without alerting the tenant admins first! Your blatant disregard for the administrative oversight and complete disdain for the end-user is unacceptable. Undo the "Clutter is on by default" and give us administrators/tenant admins autonomy over our systems. Include a management feature within the Admin console. Don't make us have to Powershell everything. And while you're at it, change the Reply setting back to "Reply" and not to "Reply-All". Giving us admins control over that for out tenant would also be a big plus. You guys have got to get your @%#! together!
My clutter folder is turned on in the Web outlook, but my client does not show the clutter folder. How do I get the clutter folder to show up on my client? I really like the Clutter folder.
John Grayless commented
This is a must when thousand of users suddenly start complaining that they missed an important email because it went to the Clutter folder. We've spent a lot of support-hours trying to get this fixed. Failing to provide a global method to disable the bug, I mean feature, is simply showing ignorance of business' administrative needs.
Seriously, how can this feature be turned on with no notification? This is a business class email system, not free outllook.com or gmail, and is charged accordingly for a business class email service. How can the team think that filtering an organisations email into folders without authorisation from the paying customer is just beyond belief? The commandlet to turn off for existing users is not a fix or workaround, it has to be able to be turned off at an admin level so no new users are enabled, and also prevent users from turning this on.
Joe Williams commented
I'm sorry, was I looking for another place to check for email? Oh, you ASSUMED I was - now that is some insight, Microsoft.
I own a small business with about 12 O365 users - so now I get to interrupt each of them (when they are in the office), log into OWA and turn off a "feature" ---- and cannot do centrally.
Wow, thanks - I was hoping to spend a day or two working on something that accrues ZERO value to my business.
Totally agree with previous comments. I have wasted so much time with researching this feature that is only seems to be available in outlook web interface -- such a shame MS makes changes globally without recourse for customers. Why would you do this without making it available in Oulook Dekstop version -- none our users use the web console. Most can't even remember how to access it -- so asking them to login to the web console to disable this feature themselves is ridiculous. There should be a global disable in the admin panel for this feature. Great job Microsoft -- just another wasted feature instead of addressing the existing issues with their products.
Do NOT like the clutter feature and do NOT like having this "feature" automatically enabled for all users. We had several calls this week to our Helpdesk from clients "missing" emails... Guess where we found them? And the email introducing this new feature was also in the Clutter folder. Nicely done Microsoft... It is difficult enough trying to teach our end users to search their junk mail folder, let alone another one... Please disable this feature by default AND add the ability to enable/disable in the admin panel - definitely!
It is impossible for us to explain the sense of Clutter to each and every customer. Even the MS hotline never heard of Clutter, so we couldn't get any help there. It's a shame!
Finally it did cost us a lot of time (=money) to find a way to disable it for all our customers with a powershell script, which only disables Clutter for existing mailboxes, not for the whole domain. We are still waiting for a general solution for the Dashboard.
PS: I already saw a lot of stupid things MS has done, but 'Clutter' is the new #1 in this list.
I found with some searching that 'clutter' was not supposed to work on shared or group email inboxes. However we have found it running and working on over 200 shared mail accounts; this is intrusive, it's impacted work and has caused some financial impact to my business with the 'loss' of emails; time critical actions have been impacted due to this!!
Dyanne Rossi commented
I love the functionality and personally find it very powerful/useful.
However, as we have to globally administer 60,000 users, we cannot have these features turn on by default and be uncontrollable (or very challenging to control) centrally. Not considering these challenges makes my job extremely difficult (and others like me). This damages our ability to positively drive adoption of Office365 within our enterprise! Do not disempower us.
Disable Clutter globally for all my users in my company!
Tan Tang Lung commented
So many negative comments here about clutter. I am one of them too who face the same issue. Please let admin have the ability to turn this ON or OFF. Please don't turn this ON by default, and don't do this again Microsoft!
Stop forcing cute ideas down our throats, you are soaking up my man hours dealing with a features you think are cool , everyone organizes differently , clutter may be great for some however those that don't like now have a problem , instead of a feature that can be easily managed.
Michael McNally commented
Set-Clutter -Enable $false sounds like a solution you can run on all mailboxes. (How to run this on all mailboxes is left as an exercise for the reader.)
But here is the problem. There is no way for me to tell which users in my tenant disabled it themselves or if the setting just hasn't been turned on for them yet by Microsoft. And I'm going to guess that Microsoft can't tell this either.
I had turned the setting off on my own mailbox in OWA several weeks ago, after getting the clutter email notification that is sent when the Clutter folder becomes enabled. Then yesterday, the clutter folder was back, with a new "What is clutter?" email in the folder. So apparently, setting this to enabled = $false won't stop Microsoft from turning it back on at some point when they make a pass through your tenants.
Admin policy to disable for all or for select users really is needed. And really should have existed before this was rolled out. This practice of forcing features on customers before rolling out the admin tool for them really must stop.
This 'feature' needs to be disabled by default and there should be somewhere in the portal that admins can enable the feature globally if they choose. Microsoft needs to remove this horrible feature.
Tanus Sacin commented
you can disable all with
Get-Mailbox -ResultSize Unlimited | Set-Clutter -Enable $false
but new account has the feature on by default, a Opt Out option will be nice
Tanus Sacin commented
I found something that might help you all, I am running it right now
Get-Mailbox | Set-Clutter -Enable $false
Please remove this piece of crap. It's been intrusive and has caused the business severe pain and loss of productivity.
I understand why this feature might seem like a good idea coming from a company like Microsoft where everyone receives 200+ emails per day.... but the majority of most businesses are not like that and their inboxes don't need to be 'de-cluttered'. This is an atrocious decision and there is some arrogant product manager somewhere who has pushed this idea through without thinking. Look at the comments here that begin in June (there's far more comments in the O365 support forums). This was only when it was turned on for early adopters. The decision to continue to do this in August for all 365 customers was clearly extremely foolish.
Please fix this now and give all tenants an administrative way to disable this, and please just turn off the 'on by default' nature. We don't all do email like Microsoft does. This way of doing things is just like Google Apps. It's wrong.
Please allow admin's the ability to turn it off globally for all the users. This is causing huge problems for our user base.
Tom Glorieux commented
Microsoft, don't enable this feature by DEFAULT.
Our CEO almost went furious because he missed out some important e-mails...