Enable and disable Clutter from Admin Panel
We need to be able to administratively enable and disable Clutter and Clutter notifications.
Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.
We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.
Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here: https://technet.microsoft.com/en-us/library/mt586787%28v=exchg.160%29.aspx?f=255&MSPPError=-2147217396
Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.
We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?
Please keep the feedback coming. Thanks!”
Zach Hightower commented
This is becoming a problem for our domain as well. No one wants it by default. Those that want it are capable of turning it on.
Randy Bee commented
Didn't anyone see the irony in adding yet another folder to our inboxes - and then naming it clutter?
The situation becomes incredibly frustrating when you think about the incredible irony that this clutter folder cannot be deleted?
It seems that the business paradigm consisting of 17 layers of back-patting middle management committee sitters scheduling more & more meetings somehow removes microsoft decision makers from reality. Anything outside of their isolated paradigm just doesn't seem to exist in their minds - 'really, we thought of everything...'
If you're going to force non-critical features down our throats - at least let us disable them.
LET US DISABLE THIS FEATURE AND LET US DELETE THE CLUTTER FOLDER!!!
I need to be able to run it off domain wide. Hey lets take important emails and dump them in some new location, no option to turn it off... what a pain.
Some how my Clutter icon in the admin panel got deleted.... does anyone know how to put it back?
This can be really tedious to do on a per user basis for a large company. It would be nice to have one location to turn off the Clutter feature at a global level.
HELLO MICROSOFT?!?!?! WHY ARE YOU ACTING LIKE A DICTATOR!?
I AM SO TURNED OFF BY YOU - GOOGLE DRIVE IS LOOKING BETTER EVERY DAY!!
I'm thinking about leaving. You need to listen to your users and have a way to vote up peoples frustrations.
Leo Bakerian commented
End users are complaining about missing email and finding them in the Clutter folder. This needs to be disabled by default unless the user wants to turn it on in owa. This causes endless calls of missing email. We add 1 to 2 users a week and running the powershell script to disable clutter for all users twice a week is a huge time waster. Please fix this ASAP.
Need a way to globally disable this feature. It's causing far too much confusion for our users and results in lots of helpdesk calls for 'lost' email. We already have junk for this - allow us to turn it off!
OK, let me just state:
The CLUTTER folder SUX.
There is far too much negative discussion about this feature being enabled automatically for MS to think this is a good idea.
In a corporate environment, the Admin (that's me) should have the option to turn it off for my domain then allow savvy users to re-activate it should they choose.
I am an IT Administrator at a large secondary school in the UK. I have never felt strongly enough about anything Microsoft have done in the past to comment. Being able to turn off Clutter for our domain is, however, very important to us. Staff are too busy to check more than one 'inbox' and if they have a lot folders expanded on the left, they'd never see the new mail that goes into the Clutter folder. Having such a thing across the top, ala Gmail, would be a bit easier to see, but that of course is not the point. Please supply the means to turn off Clutter domain-wide. Thank you.
Thought I was going to have to post a detailed remark about why it is totally unacceptable to make sweeping UX changes without Global Admin control or input, but I can see that others have already covered the bases!
Configurable via OWA only? Would you like to interrupt our school year to train thousands of K-12 students on altering up their OWA options? No? Wow, neither do we!
Please Microsoft, just take our money and focus on up-time. The constant rollout of new apps and "features" would be less fatiguing if any of them were worthwhile and we could control the deployment schedule.
Matthew Steeples commented
Matthew Steeples commented
Clutter has installed itself without asking. It is now sending ALL my Emails to Clutter - BUT FAILED TO CREATE A CLUTTER FOLDER - So ALL my Emails are being lost!!! Arrrrgggghhh
I have disabled Clutter from the Admin panel - but this has been ignored!
I don't expect to be able to read your reply!!!
Need to have option to enable or disable clutter feature.
It actually sends messages from the users own organization to the clutter folder!!! They were not even smart enough to whitelist the organizations own domains! Unbelievable!
I second that motion!
Daniel P commented
We are an MSP and now our agents ticket notifications are being sent to this wonderful folder. Sure we are smart enough to catch this and turn it off, but users are complaining about missing emails. Thanks for making the support life better.
you dirty fukkers need to turn this off.
Microsoft has provided a script to change the clutter setting for individual users in a batch mode. The script can be found here:
But the user mailbox has to exist already.
For future mailboxes, your provisioning process would need to include a call to
Set-Clutter -Identity email@example.com -Enable [ $false | $true ]
Additional details can be found here as well: