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How can we improve the tenant admin features O365?

Enable and disable Clutter from Admin Panel

We need to be able to administratively enable and disable Clutter and Clutter notifications.

1,754 votes
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Cameron Zink shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
tell us more  ·  O365 Feedback Team responded  · 

Thank you for your responses. We appreciate that you’ve taken the time to provide us with feedback to help make our products better.

We’re actively working on significant improvements to the end user experience with the feature across Outlook clients. This includes improvements to the UX, the classification algorithms, and controls.

Today, admins have a Power-Shell cmdlet that allows them to control the Clutter feature on a per mailbox level. Details of this can be found here:

Our decision to provide the cmdlet based control for Clutter was based on early feedback we received on the Clutter feature.

We will continue to improve the admin controls based on the continued feedback. Considering the responses on this forum, it would be helpful to better understand the gaps in the current admin control story. Do you believe the gap here is in not having a tenant level control or not having a graphical control in the admin portal or both?

Please keep the feedback coming. Thanks!”


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  • Anonymous commented  ·   ·  Flag as inappropriate

    You need to stop turning on features by default!!! We've discovered internal group emails going to clutter, it's that dumb of a tool.
    With O365, MS has created a situation where sysadmins can't even manage the systems anymore, it's basically becoming a free for all for the users. Guess what, users don't know how to do stuff and don't want to know. That's why there are sysadmins, to give the users what they need and hide anything they don't.

  • Anonymous commented  ·   ·  Flag as inappropriate

    About 3 out of 4 of your ongoing new features result in an email from some executive who says: "I want this TURNED OFF NOW.... for EVERYBODY!" I hope you will take to heart that not all customers can take advantage of the Microsoft vision for collaboration and make it possible to easily disable each new feature at the tenant level, if you must insist on enabling them to begin with.

  • Star D. commented  ·   ·  Flag as inappropriate

    Out of votes, but seconding Nick Assar's point that new features should not be auto-enabled by default.

  • Nick Assar commented  ·   ·  Flag as inappropriate

    Stop making these ridiculous features ON by default or at least provide a method to GLOBALLY disable it (which will affect existing AND new mailboxes). Clutter, Focused Inbox, and now auto-adding events from email into the calendar... will this madness ever end?

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have never had a user mention Clutter or Focused Inbox in a positive manner, and our helpdesk now features canned responses to address users wanting or needing to disable these features. It would be very beneficial to us to have the option to completely disable these features.

  • office 365 commented  ·   ·  Flag as inappropriate

    Clutter and Focused inboxes. Who thought up these ideas in Microsoft? It just causes problems over missing email. Did nobody in Microsoft engineering team put their hand up to say actually are you sure you want to do this? *Nobody* wants this across 100's of tenants. At least give a way to turn this off for future mailboxes.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Clutter confuses users, and leads to staff missing emails. I would like to have the option as an o365 tenant setting, ideally in the admin portal.

  • Anonymous commented  ·   ·  Flag as inappropriate

    At the very least, please add an option (to the PowerShell) to turn Clutter off for future mailboxes as well.

  • Brian commented  ·   ·  Flag as inappropriate

    Focused mailbox is horrible! At least you can turn it off. BUT, leave the ability to use Clutter, once users get use to it it works! Leave it as an option and quit turning it off in favor of Focused.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Most of my users HATE the new Focused email option with a passion. They either use Clutter or nothing at all. Those that use Clutter love it and are irate that it is going away. They are choosing to use nothing and to deal with the pain of junk mail rather than use the Focused option.

    My vote...reinstate Clutter as an option.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would like the ability to turn it off at the tenant level as in a Hybrid Office 365/Exchange 2010 configuration I would like to ensure that my users cannot bypass retention policies by enabling this feature.

    The configuration is a bit long winded to explain but I vote for the ability to configure either via OWA policy and/or tenant levels.

    I can disable per user but this keeps the clutter folder and this will not inherit the correct policies to support the correct retention and archiving mix we require.

  • Bhaskar Tripathy commented  ·   ·  Flag as inappropriate

    In my opinion the gap is in both not having a tenant level control and not having a graphical control in the admin portal. This is really trying to solve problems that do not exist.

  • Brian commented  ·   ·  Flag as inappropriate


    Important company email provided through third party senders to our employees which should be read, isn't, and is now forever sorted to clutter, to where we can no longer effectively communicate anything to our employees. Please give O365 admins the ability to shut off the clutter option by default for every new account, rather than having to manually run a script though the whole organization periodically to catch any newly added mailboxes. We have enough to do out here fixing your issues without administering these features that aren't practical.

  • Chris King commented  ·   ·  Flag as inappropriate

    What/where is the global setting for enabling or disabling the feature for all users and new mailboxes?

  • Jay commented  ·   ·  Flag as inappropriate

    I submit another vote to kill the Clutter feature. We don't want or need it. Major headache all around.

  • Jen commented  ·   ·  Flag as inappropriate

    This was requested over two years ago. Please provide an option to disable Clutter globally so new mailboxes can be created with Clutter turned off instead of on.

  • Romil commented  ·   ·  Flag as inappropriate

    There is a global setting and its there in programming logic. MS just wants to force use this.
    MS you win. Now can we have this global setting to disable it once in for all.

    Ideally, it should not be clutter that should be deciding which email is important or trash, the user should move the emails to clutter to tell it that this is not important not the other way around. Hope it bring some sense.

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