Enable email notification of Office 365 Health Service Incidents and Advisories
Enable option to subscribe by email Office 365 Health Service Incidents and Advisories.
Global Admin or any Distribution list be able to receive the service health dashboard summary or any major service outage alerts over the email.
There has to be an option to subscribe to the alerts (old school SharePoint Lists alerts mechanism) providing an email. This functionality should be only permissible to Global Admin and can add up to 5 email addresses.
This will reduce the over head of an Admin to keep going back to dashboard to be able to monitor health, Or if this needs to be assigned to a separate team (without exposing the Admin Center).
We released the ability to receive email notifications this past quarter and should be available to all general customers. The link to the documentation will be coming soon.
To opt into email notifications please click on the preferences button on the Service Health dashboard page and select which services you want to be notified via email when there is an incident or advisory.
Jim Bedgood commented
We really need this capability. Notifying end users via screenshot of Health Service Portal isn't the best form of communication.
The basic intimation and communication feature is not part of the Product Design is alarming ! Not sure of the technical challenges to implement the same, but the Product Owner should know this is a basic feature expected. So, has to expedite and prioritize to ensure the email notification of the O365 degraded service levels, and planned/unplanned outages and so called known incident issue working has to be properly, timely and clearly intimated to the business/user communities (not it is taken for granted situation with no direct intimation)
Still nothing update for this
Kimmy Medina commented
Status: Service degradation
Title: Links in emails redirect to error page
User Impact: Users may be directed to an Advanced Threat Protection (ATP) Safe Links error page when clicking on links in email.
How are service advisories (above) not important enough to notify admins? We are a paying customer.
There is more shame in hiding the issues than being honest about them.
Use EOL and set up incident & outage notifications for paying customers!
Rick Westall commented
This seems like it should have been a feature since release!
James Fillmore commented
Honestly, if we knew about the problem before our users let us know with a flood of service tickets, it would go such a long way into improving everyone's view of technology.
kris lagond commented
this is definitely needed asap
Ray S commented
we need this enable ASAP.
1 year on & still nothing...
I worked around this by using Twitter. Yes, twitter. Everytime @MSFT365Status tweets, the administrator gets an email.
Bring the RSS feed back
Why is this not a thing? You would have thought it would be part of the first build of the SHD. Looking at the dashboard all day is a total waste of time for tens of thousands of admins.
why is this important service is not mail enabled?
The fact that this isn't already available either via email or RSS subscription is not very helpful.
HOW IS THIS NOT ALREADY A THING?!?!?!?! daaaaaaamn...
This really should be addressed. I hate getting informed of issues by our customers.
Ivan Yaremchuk commented
Sharepoint outage today(SP178746)
Would be nice to know before hearing about it from affected users. That makes us, admins, look uninformed.
You have a dozens of notifications in your Message Center, but not the one we need.
Service healh should be notified through email
I want this, too; the ability to get emails when there are Health Service Incidents or Advisories for your tenant.
I would also want it to include the following:
- The ability to enter one or more specific email addresses to get the alerts. My admin account which has tenant access isn't email enabled by our organization policy. If we can enter the address manually, we could choose to send it to our email enabled account &/or have it sent to a team. This would be helpful as not all team members have access as tenant Admins, so they don't have the ability to check on health.This means the email would need to have the full text of the alert in it, not a link back to the admin site (as team members wouldn't all have access to get to the full text on the admin website).
- The ability to select what we wish to receive by Service - for instance, the ability to just get them for SharePoint Online or OneDrive.
- The ability to see the account that set the alerts in the text of the email - so if you get these emails, and no longer wish to, or are finding you're getting multiple alerts from different users who set them, or have moved to another responsibility, you know who to contact to have them changed/stopped.