Feedback by UserVoice

How can we improve the tenant admin features O365?

External Forward in Skype for Business Autoattendant

Please provide the ability to forward Auto attendant and call queue calls to an external number.

Reasoning: If a queue is not answered within 15 seconds, we would like to forward the call to a "call answering service" or mobile phone number.

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

5 comments

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  • Andrew Bradburn commented  ·   ·  Flag as inappropriate

    I found a small workaround to this, create an Autoattendant with the number and direct to a Call Queue with a User or two in it or other Attendant. Convert from User to Service Number by contacting ptn@microsoft.com with Number, Domain, and Convert from User to Service Number.
    However a SIMPLE way to FORWARD a number would be AMAZING!!!

  • Anonymous commented  ·   ·  Flag as inappropriate

    We have external support teams who need to be able to take calls. Having an auto attendant or queue able to call these numbers is critical to us.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Each user should be able to forward any incoming call to any number they want. This feature is required by us and why we will not be staying with Skype for Business.

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