When we navigate to support center - https://portal.office.com/Support/ServiceRequests.aspx we cannot identify the cases based on their application. With the existing dashboard we don't know which tickets are for SharePoint, Skype, or One Drive for Business. This makes it very difficult to monitor open cases when you are responsible for only one application. Currently we have to go through each one to determine how many total are open for each application and which ones are relevant to each team.

If we could get the ability to sort or filter the case list by application this would be very helpful and give each application owner the ability to track his/her cases. It addition it would also make it easier to report to leadership about what cases are open for what application.

thank you,