NOTIFICATIONS FOR SHARED MAILBOXES
- When a shared mailbox is created, the customer may be interested in receiving notifications on the OWA icon for incoming emails. When I spoke with office 365 support yesterday, I was told Office 365 does not support that option at this time.
SOLUTION OR RECOMMENDATION?
- Office 365 engineers may want to look into the matter for future customers. As it stands right now, I will never know when I receive an email and could potentially be losing business because my replies are not prompted by icon notifications.
THE WORK AROUND:
- After my phone call with Office 365, I solved my problem by creating a new GMAIL account. After I created my new GMAIL address, I went into my Office setting to forward all incoming new emails directly to my new GMAIL. The best part of this workaround is that I don’t receive a copy at my main office account which is Reno@lifeandbody.ca
- The customer should not have to look into other platforms in order to receive email notifications on a shared mailbox. Please keep me posted on the issue.
This is already possible. You have to go into your Account Settings and add the Shared Mailbox as an additional account using your own credentials. Requires Full access delegation. The new added account will take the place of the auto-added account. It will not duplicate it. You will then receive notifications on the added account just as you do your main mailbox.
@Kent Olsson, We have SharePoint Online.
I don't seem to be able to get the shared mailbox into our hidden user list.
Can i please ask you to provide further instructions on "Just add the Shared Mailbox to the Visitors Group". I get errors when adding the shared mailbox to the site's visitors permission group. Perhaps i'm looking at this incorrectly?
Kent Olsson commented
I've figured this out.
When you add a shared mailbox as recipient for an alert in a document library. The shared mailbox gets an email alert that someone has subscribed that mailbox for alerts.
So far so good.
But then, when changes is done to the library, no alerts gets sent to the shared mailbox.
Then I started thinking... .what mechanism does this... I presume its some function that has been hanging along since early sharepoint.. 2007
Might it be that the user/mailbox has to be added to the site for a lookup of the mail alert job?
And thats just IT.. It has to be added to the site.
The mailbox/account has to exist in the hidden user list
This list is used for various lookups by sharepoint.
Just add the shared mailbox to the visitors group, and thats it... user now resides in the hidden user list for lookup and alerts will finally be delivered to the shared mailbox.
You can get notification for shared mailbox on outlook client by
Go to admin center - Active Users - Select the shared mailbox account - reset the password of the shared mailbox
Open outlook - File - Account settings - Add account and enter the credentials.
Send a test email to the shared mailbox
Rohit R Menon commented
Please add a notification for the shared mailbox as we are missing emails
Could not agree more that this is needed. It would be great so have it as an option on shared mailboxes if required/requested.
Users are requesting this more and more often. Seems like another no-brainer. +1 for the same notifications from shared mailboxes that are available to the primary account.
Could you please add notifications for Shared mailbox. Thanks,
Sascha Tucker commented
I absolutely agree, it would extremely useful to receive notifications of emails to a shared inbox the same way you would a normal one.
We have had to set up an email forward to our individual accounts which defeats the point of having a shared inbox.