NOTIFICATIONS FOR SHARED MAILBOXES
- When a shared mailbox is created, the customer may be interested in receiving notifications on the OWA icon for incoming emails. When I spoke with office 365 support yesterday, I was told Office 365 does not support that option at this time.
SOLUTION OR RECOMMENDATION?
- Office 365 engineers may want to look into the matter for future customers. As it stands right now, I will never know when I receive an email and could potentially be losing business because my replies are not prompted by icon notifications.
THE WORK AROUND:
- After my phone call with Office 365, I solved my problem by creating a new GMAIL account. After I created my new GMAIL address, I went into my Office setting to forward all incoming new emails directly to my new GMAIL. The best part of this workaround is that I don’t receive a copy at my main office account which is Reno@lifeandbody.ca
- The customer should not have to look into other platforms in order to receive email notifications on a shared mailbox. Please keep me posted on the issue.
Rohit R Menon commented
Please add a notification for the shared mailbox as we are missing emails
Could not agree more that this is needed. It would be great so have it as an option on shared mailboxes if required/requested.
Users are requesting this more and more often. Seems like another no-brainer. +1 for the same notifications from shared mailboxes that are available to the primary account.
Could you please add notifications for Shared mailbox. Thanks,
Sascha Tucker commented
I absolutely agree, it would extremely useful to receive notifications of emails to a shared inbox the same way you would a normal one.
We have had to set up an email forward to our individual accounts which defeats the point of having a shared inbox.