NOTIFICATIONS FOR SHARED MAILBOXES
PROBLEM
- When a shared mailbox is created, the customer may be interested in receiving notifications on the OWA icon for incoming emails. When I spoke with office 365 support yesterday, I was told Office 365 does not support that option at this time.
SOLUTION OR RECOMMENDATION?
- Office 365 engineers may want to look into the matter for future customers. As it stands right now, I will never know when I receive an email and could potentially be losing business because my replies are not prompted by icon notifications.
THE WORK AROUND:
- After my phone call with Office 365, I solved my problem by creating a new GMAIL account. After I created my new GMAIL address, I went into my Office setting to forward all incoming new emails directly to my new GMAIL. The best part of this workaround is that I don’t receive a copy at my main office account which is Reno@lifeandbody.ca
OVERALL COMMENTS:
- The customer should not have to look into other platforms in order to receive email notifications on a shared mailbox. Please keep me posted on the issue.
Anonymous
shared this idea
5 comments
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Rohit R Menon
commented
Please add a notification for the shared mailbox as we are missing emails
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Anonymous
commented
Could not agree more that this is needed. It would be great so have it as an option on shared mailboxes if required/requested.
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Rich
commented
Users are requesting this more and more often. Seems like another no-brainer. +1 for the same notifications from shared mailboxes that are available to the primary account.
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Anonymous
commented
Could you please add notifications for Shared mailbox. Thanks,
Sam
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Sascha Tucker
commented
I absolutely agree, it would extremely useful to receive notifications of emails to a shared inbox the same way you would a normal one.
We have had to set up an email forward to our individual accounts which defeats the point of having a shared inbox.