Allow to see private emails in shared mailboxes in outlook (in OWA you can see them)
Short:
On shared mailboxes in office 365 emails that are flagged by the sender as private are hidden. In OWA they are visible.
Long:
Users having full access to the shared mailbox do not see emails sent with a private flag - and they do not get informed about it. The emails are just silently hidden by outlook without any further notice. Quite stupid, for a shared mailbox (e.g. incoming orders!)
We discovered that by coincidence: Our users were concerned because the number of unread emails was increasing - although there were no unread emails visible for them.
If they open the same mailbox in OWA, they can actually SEE the private email!
Improvement:
Get consistent behavior between OWA and Outlook.
Let an administrator configure right to see the private messages on shared mailboxes.
Anonymous
shared this idea
69 comments
-
Kevin P
commented
Having this exact same issue.....and it is causing business impact!
-
Sean Callanan
commented
We are seeing this now in our tenant, I’m hoping you find a fix regardless of how many ‘votes’ as this issue can go unnoticed. We have been using O365 exchange for over two years and have probably suffered with the issue without knowing. Please fix!!!
-
Anonymous
commented
Encountered this for the first time today. Very frustrating that an Exchange Admin cannot alter the setting to allow delegates to view private messages in a Shared Mailbox.
-
Anonymous
commented
We are also facing same issue. Private email not visible in outlook. Please give a fix.
-
Mark Sullivan
commented
Agred this needs to be fixed. At least give an Exchange Administrator an option to allow Private Messages to be visible in the shared mailbox
-
Scott
commented
I seriously have a hard time believing this has been a known issue for over 3 years!
-
Anonymous
commented
When external senders send emails with the sensitivity set to “private”, they do not appear in Outlook under the shared mailboxes. The only way we found this out was that a user who was a member of a shared mailbox opened a ticket with us saying that the unread count was incorrect. After we logged into her OWA and opened the shared mailbox via the web, it showed all the emails that were not in Outlook. After looking at the missing emails in OWA we noticed the emails marked “This message has been marked as Private.”
-
Bryan
commented
The way it is right now, it is a security flaw.
-
Anonymous
commented
Emails been missed in a org using just the outlook client, private items visible in owa but not in client for a shared mailbox. I think this should be marked as a bug.
-
Anonymous
commented
Can this be fix please as as our users only use outlook
-
S
commented
at lest give us a straight forward way in powershell to convert private messages to standard, in shared mailboxes !!!
-
Graham Robinson
commented
Ping! Can we get this inconsistency sorted please.
-
Sean Jalali
commented
Private emails on share mailboxes can bee seen in OWA but not on Outlook app.
-
Anonymous
commented
This need to be fix, oviously if its allow on the OWA, there should be no reason it should not work in Outlook.
Common, this minor bugs after years of building server/services around emails are not sorted out? Yet there are tons of other options building out before event getting one of them working well.
there should be now vine chase/jungle run
NEED this to top priority.
-
Manish
commented
please fix it . this is not done !
-
Shawn P. Lemay
commented
Exchange Admin permission no longer allows access to private messages, private contacts or private calendars. This used to work fine both on-premise and cloud (365).
-
Anonymous
commented
Here's a method to pick up when this happens, if you need to monitor a folder: in the Outlook client, right-click the shared folder in your folder pane > Properties > Show total number of items. Now compare the number shown with the Items count on the status bar when you open that folder. If there's a difference it could be items marked private, which you can view in OWA.
-
Janice Gatchell
commented
Please fix this. Allow delegates to see private message in the Outlook client.
-
David Brennan
commented
Ditto to everyone else, got caught out by an accounts email which was private and hence not seen. No major harm done this time but it's a very glaring problem that you can't rely on being able to see all of the emails in a shared folder within Outlook!
-
Anonymous
commented
The behavior is inconsistent. A PA has delegate access with Private Items access to 4 directors calendars. Wherein, she can view private items on 2 calendars but can't on other 2. Permission level is same across all 4 mailboxes for the PA.