one support portal
There seem to be two different support mechanism in the O365 Admin portal.
One takes you here:
which is linked off the Support navigation and gives you nice access to past and present support calls.
The other takes you here:
Which is linked off the Support "box" on the O365 Admin home page and can only show one support call and it must be active.
However, there's a back-door URL:
Which gives better access to past and present support calls. But you can only get to it via a user-specific password reset URL...
What on earth is going on here.
I've got two different O365 tenants and they have different support mechanisms.
The one with full O365 E3 subscriptions gets the first/full support interface, while the second has only SPOnline and Exchange Online subscriptions and gets the nearly useless, cut-down support interface.
What's going on here?
appears that there are a few more, Azure has their own support portal. Consolidation of support portals is needed
On the first 2 links, if you click the clock with the counter-clockwise arrow in the top left, it shows recent tickets. Below these tickets is a link with text that reads "View older support tickets". That link brings you to https://portal.office.com/Support/ServiceRequests.aspx?showoldtickets=true
It's filtered to open by default, so you have to click the filter icon and change it to "All Requests", but this allows you to see your old tickets...it's still not completely useful though, because the MS techs don't seem to leave much in the way of troubleshooting or resolution notes.
More than 6 months later, and they still call even if you request an e-mail...
Yes! This is so terrible experience for skilled one admins. I just want for example open ticket with particular service problem. Now I must describe problem. The bot tell me some links to knowledge of different product. I choose contact by e-mail. I must wait to e-mail to upload logs. And other day? I got call! No e-mail. And even e-mails are now not copying previous communications history and even are not having subject with issue name. Only a number. Who the **** make this happen? Some JIRA fan?
Alessandro Kornowski commented
It is a shame this new portal. We are unable to query old Support tickets. How we can see benefit on this?