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How can we improve the tenant admin features O365?

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Reporting and/or monitoring for OneDrive client sync status.

A report or monitor that shows OneDrive sync client health status would give support teams the tools to remediate file-sync issues before they turn into data-loss issues.

As it stands, the only visibility we have into OneDrive sync health (Groove or Next-Gen client) is to ask users to self-report when they see a sync error. This is difficult to do in a small environment, and near impossible in large environments.

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Bill Mitchell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

78 comments

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  • James Reed commented  ·   ·  Flag as inappropriate

    We recently had an issue with a user who moved a lot of her locally stored docs into OneDrive (mac user). 900+ errors. She brought it up to desktop support, and they found some of issues (invalid characters) and corrected some. But they both left a lot. And to correct it and make it easier for her to get to the folder - they dragged a copy to the desktop (making a copy - not an alias/shortcut). So she then began to work out of the copy, and not what was actually synchronizing.  

    So it would be extremely useful to have on both platforms, reporting back numbers of sync issues - but also when there's been no changes. Some of the AI could potentially be used to identify that. I'm ok with it even notifying the user (as long as it nags them) to contact their IT Support.

  • Scott Thomson commented  ·   ·  Flag as inappropriate

    Nothing says 'enterprise ready' quite like 'silent failures'. Please please add some sort of health/status reporting capability so we can identify and remediate OneDrive sync issues when then occur!

  • Ian commented  ·   ·  Flag as inappropriate

    The ability to redirect user folders is a great idea, but we've had many instances where the OneDrive client stops syncing files or never starts because some file is incompatible and needs to be deleted.

    We must have a way to monitor health if we're going to use this a true backup solution in an enterprise.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It could be useful having a central monitor Panel that shows the date of Sync/last access for each user and furthermore the sizing of the folder

  • Charles Nixon commented  ·   ·  Flag as inappropriate

    I have been working on a monitor using Powershell. I am looking for 2 things. Is the sync time greater than the desired amount. Is the sync client "UpToDate" but sharepoint is not. If anyone has any recommendations on what to look for it would be appreciated.

  • Humberto Rois commented  ·   ·  Flag as inappropriate

    there has to be a way to make a tool such as the Synchronization Service Manager for AD connect which even in the old days as DirSync was such a great tool..make something like this for onedrive at least so it can send us notificaitons when there's an issue.If you didn't know the whole OneDrive sync tool gets blocked for a simple file that's got issues syncing so if you're making it so sensitve at least make it easier for us Admins to have more visibility to such issues.

  • Marco Zimmermann commented  ·   ·  Flag as inappropriate

    Please add this feature asap! This is a must to make sure, that all data is synchronized and thereby save on SharePoint, because some users don't take care about sync conflicts which inevitably leads to data loss. If you really want to replace fileservers with SharePoint/OneDrive to work completely in the cloud, this functionality is mandatory.
    Thanks!

  • Anonymous commented  ·   ·  Flag as inappropriate

    Onedrive as a service is possible using workaround however would expect next Windows 10 to have built in. We are going fully cloud right... Microsoft? That's what you want... right? Let's get this sorted.

  • Denny commented  ·   ·  Flag as inappropriate

    OK, im looking since days for a solution for that and I can´t find anything. We need this asap, please.

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