Reporting and/or monitoring for OneDrive client sync status.
A report or monitor that shows OneDrive sync client health status would give support teams the tools to remediate file-sync issues before they turn into data-loss issues.
As it stands, the only visibility we have into OneDrive sync health (Groove or Next-Gen client) is to ask users to self-report when they see a sync error. This is difficult to do in a small environment, and near impossible in large environments.
We have thousands of users that are being setup to use OneDrive to backup their files. Currently there is no way to monitor the status of these backups across all users without having to ask each user individually (not practical). Having a report or tool to allow admins to monitor OneDrive backup status would help and allow us to expand this capability further throughout the company.
Im using OneDrive to sync a specific Sharepoint library to the desktop off 20 MacBooks. (Im a delegated Admin). Resulting in data lost because of syncing problems.
Connected accounts just disappear without knowing it and endusers only change the localy stored documents or not getting the updated documents from the SharePoint Library because of syncing errors or lost connected accounts.. or OneDrive is just not running in the background or not connected because MFA is not working... (btw anyone else living the MFA nightmare???)
Endusers do make typing errors (Hit spacebar when saving a new Document, or sometimes using unsupported characters in filenames). Endusers just don't see or monitor the State off OneDrive
There is no information about what OneDrive version is installed.
Its not even possible to use RMM software to monitor the State off OneDrive.
We admins.. could use a RMM solution for pro active monitoring the end users computers
we seriously need this - we are using OneDrive for our hybrid joined devices and forced desktop sync using group policy,
problem 1: we don't know what is the status of the desktop sync from the OneDrive admin center or even PowerShell- so we might think all is ok but some users desktop sync is not happening for some technical issue so the only fix is to visit the user and check the sync status
problem 2: users can easily unlink the account from the OneDrive App- we need to be able to disable corporate account unlinking
Please we need HELP!
Microsoft say they are now working on this
People may also wish to vote over here on the OneDrive area: https://onedrive.uservoice.com/forums/913534-onedrive-security-policy-administration/suggestions/12839481-central-reporting-to-see-which-users-have-synchron
No response is very poor
Is the feature there yet?
Mario P. commented
Whats the hold up?
Please do it
James Reed commented
We recently had an issue with a user who moved a lot of her locally stored docs into OneDrive (mac user). 900+ errors. She brought it up to desktop support, and they found some of issues (invalid characters) and corrected some. But they both left a lot. And to correct it and make it easier for her to get to the folder - they dragged a copy to the desktop (making a copy - not an alias/shortcut). So she then began to work out of the copy, and not what was actually synchronizing.
So it would be extremely useful to have on both platforms, reporting back numbers of sync issues - but also when there's been no changes. Some of the AI could potentially be used to identify that. I'm ok with it even notifying the user (as long as it nags them) to contact their IT Support.
Scott Thomson commented
Nothing says 'enterprise ready' quite like 'silent failures'. Please please add some sort of health/status reporting capability so we can identify and remediate OneDrive sync issues when then occur!
Brian Shango commented
Please confirm if/when someone will look at this? This is.not a good way to treat customers.
The ability to redirect user folders is a great idea, but we've had many instances where the OneDrive client stops syncing files or never starts because some file is incompatible and needs to be deleted.
We must have a way to monitor health if we're going to use this a true backup solution in an enterprise.
Why can't specific status and events be logged in the event log?
Can’t stress enough how critical this is with the folder backup options.
It could be useful having a central monitor Panel that shows the date of Sync/last access for each user and furthermore the sizing of the folder
Charles Nixon commented
I have been working on a monitor using Powershell. I am looking for 2 things. Is the sync time greater than the desired amount. Is the sync client "UpToDate" but sharepoint is not. If anyone has any recommendations on what to look for it would be appreciated.
Humberto Rois commented
there has to be a way to make a tool such as the Synchronization Service Manager for AD connect which even in the old days as DirSync was such a great tool..make something like this for onedrive at least so it can send us notificaitons when there's an issue.If you didn't know the whole OneDrive sync tool gets blocked for a simple file that's got issues syncing so if you're making it so sensitve at least make it easier for us Admins to have more visibility to such issues.
Marco Zimmermann commented
Please add this feature asap! This is a must to make sure, that all data is synchronized and thereby save on SharePoint, because some users don't take care about sync conflicts which inevitably leads to data loss. If you really want to replace fileservers with SharePoint/OneDrive to work completely in the cloud, this functionality is mandatory.