Feedback by UserVoice

How can we improve the tenant admin features O365?

Reporting and/or monitoring for OneDrive client sync status.

A report or monitor that shows OneDrive sync client health status would give support teams the tools to remediate file-sync issues before they turn into data-loss issues.

As it stands, the only visibility we have into OneDrive sync health (Groove or Next-Gen client) is to ask users to self-report when they see a sync error. This is difficult to do in a small environment, and near impossible in large environments.

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Bill Mitchell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

38 comments

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  • Robert Lee commented  ·   ·  Flag as inappropriate

    3 years, why is this not a feature??? This is critical to management of DR policies in enterprise companies...

  • Anonymous commented  ·   ·  Flag as inappropriate

    A monitoring system to monitor if a users One Drive is syncing or not, will help Admins have full control on their systems. Add this feature, this will help in business thread which came from user end.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It would be beneficial for some type of hearbeat, for the client to report back to the server. I'm not sure if the API allows for this today, bandwidth issues, and how often it would pole. And what the criteria would be.
    If syncing was producing an error, file folder to long, invalid file type, excluded file found, lost heartbeat, days of inactivity, OD account is at XX % of storage capacity, etc.

  • Anonymous commented  ·   ·  Flag as inappropriate

    It's truly mind-boggling that 2 and a half years later we're still crying out for this feature.

  • JR commented  ·   ·  Flag as inappropriate

    We need this.. at least some posh endpoints we can query.

  • Daniel commented  ·   ·  Flag as inappropriate

    the only thing I could come close to is in the admin center (not the preview version) go to reports then usage on the right side I do 90 days then at the bottom click on onedrive then export the report. Its a lot of data but you can see the last activity and that has helped me find ones that have stopped working.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This functionality would be greatly appreciated. Any update on if it is being considered?

  • Anonymous commented  ·   ·  Flag as inappropriate

    Super important to have an alert if sync fails. This will cause incorrect data for users.

  • Anonymous commented  ·   ·  Flag as inappropriate

    A monitoring system to monitor if a users OneDrive is syncing or not will help Admins have full control on their systems. A good add and this would be highly welcomed.

  • Anonymous commented  ·   ·  Flag as inappropriate

    And alerts for admins or at least more clear alerts for users would be welcomed!

  • Eline commented  ·   ·  Flag as inappropriate

    If one file in the ondedrive syn receives an error, all files seem to be paused until the error is fixed. Often people do not notice a file being in error and they have no idea that all other synced files are not being synced anymore. This already let to many misunderstandings. Colleagues don't see changes to a doc, while the person involved is sure he/she changed it and saved it. They find onedrive instable.... Having an ability to see files in error enables us to touch base with the user involved and prevent further issues.

  • Anonymous commented  ·   ·  Flag as inappropriate

    This would be really useful, we have had issues with our users loosing the sync without realising. Please make it a priority

  • Anonymous commented  ·   ·  Flag as inappropriate

    This I critical as we have a non-tech savvy user base and we need to know if sync is failing from a central point so we can then fix before data loss occurs

  • Tobias commented  ·   ·  Flag as inappropriate

    Agreed - In addition to monitoring sync status, we would also like to be able to monitor if the sync client is running and if the user is signed in.
    Basically, we need options to check if our user's files are synced, as we can't rely on them reporting sync issues, or even noticing that the sync client is not signed in.

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