Add ability to change country
I created an account for a client of mine. I set it up on my company (registered in Sweden) to be able to fix this smoothly for my customer. When I now want to change ownership to his company (registered in Switzerland) I cannot do that. That is strike one.
Ok, so I was told that I should setup a new account and then you could help me migrate all data to the new account, so I did. When I came back asking for the migration step I get the instructions to do this via exporting to pst-files. I MEAN COME ON!! What year is this?
Now my only hope is that I can use migrationwiz or something else to be able to migrate the data. All this because I cannot change the owner of an account.
So what is my proposal:
1. Either make it so that you are able to change ownership of an account (I think lots of SMBs out there would benefit from this) or,
2. Help the customers with the migration - should be much hassle for you guys.
That would be greatly appreciated!
Joakim Carlsten
shared this idea
150 comments
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Jimbo
commented
Hello, this is a global society. And we cannot even go into an office anyway. it is reasonable to be located in one country and operate a business in another! This is common! Microsoft please join the present
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Phil
commented
Sometimes I wonder if Microsoft is running a perverse expirement to see how many unecessarily stupid problems they can cause. You would think that they would have developed an alternative solution to this common need, but it turns out they have not. I almost with the customer service people were less polite. At it is, they are simply too nice and I would feel bad telling them how stupid and worthless they are. I have a ticket open for almost a week that has bounced through almost 20 people, only 1 of whom actually advanced the ticket in any way (by talking me through a step I was able to take personally). Almost all have simply stopped responding. The only person who still responds to my emails is asking me to explain to him how to do his job.
One funny thing is that when MS support did call me, they called the wrong phone number because their CRM software apparently overwrites the country code of my contact number, inserting the country code of my account in place of country code that I had inserted.
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Pedro
commented
This problem causes many auditing and billing problems within companies that based in different locations.
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Mohamed Omar
commented
Please make it possible to change country!!
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Anonymous
commented
Agreed we are facing this problem. Microsoft should offer their clients the possibility of changing ownership of an account. The 2 options you propose seem to be a reasonable of doing that:
1. Either make it so that you are able to change ownership of an account (I think lots of SMBs out there would benefit from this) or,
2. Help the customers with the migration - should be much hassle for you guys. -
Anonymous
commented
Please make it possible to change country!!
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Wiel
commented
And if you choose a wrong country by mistake at first.. you have to create a new account, Migrate OneDrive, Mailbox, Oneline Archive or even create a new tenant..sick.. just for a simple name change
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Jacob Ray Gilman
commented
We can't switch from Puerto Rico to the US for one of our clients because apparently Puerto Rico is a "country" in Microsoft's mind.
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Mark Grafing
commented
Much agree here, companies move from country to country and we should be able to make a change for organizations country of origin.
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pi
commented
+1 MS managed to move us to Poland !! I need new clothes ...
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Seun
commented
please add this feature. it's very necessary and required.
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Paras Jain
commented
Hi I am adding to the vote as my tenant is in different country because our country was not available at time of deployment. so we need to change it now as its available and we have complication in invoices and tax payments
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Anonymous
commented
I have immigrated and my business moved from one country to another, yet I cannot update the country. Makes no sense why this feature is not available. Please add it in.
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Anonymous
commented
Please change this, I'm not able to add my credit card as billing due to country. Or at least it should be possible to pay with a credit card from a different country
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Jon Scarpa
commented
Please make this available. Thank you,
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Anonymous
commented
it would be very helpful if we could change the country and VAT code. It is incredible the advice is tot set up a new account and migrate. MS please solve this. This can't be that hard.
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Stas Sultanov
commented
This is a freaking shlt!
Microsoft has advertised us to use CSP, and we did that.
CSP has created an AAD tenant and Office 365 with Country field - where they liked, and has been sending invoices to our HQ which is in the different Country.
After two years it has appeared that CSP provides shlt service and we must get rid of it. (Thank you MS)
Now as MS suggests we need to purchase O365 services by our own and stop using CSP.
We would like to, but there is no option to specify country where our HQ is only the one which has been created by CSP.Now MS suggest to create another tenant and move everything there.
This is freaking so stupid so it is hard to find right words..
How the hell they imagine to drop Office 365 for operating business with 100+ employees....
just to change one freaking field. -
Kevin Brennan
commented
I've a customer who has many remote workers in different countries - Some Azure AD joined, some AD Domain joined, some cloud native accounts and some on-prem AD synced. The customer is moving their HQ from one country to another and Microsoft don't support changing the billing address country? The customer uses the full suite of Mircrosoft 365 services with many add-ons.
I don't care about the datacenter location as long as it is still in the EU.
I don't care if the license price changes slightly for local reasonsMicrosofts suggestion from: https://docs.microsoft.com/en-us/microsoft-365/admin/manage/change-address-contact-and-more?view=o365-worldwide#:~:text=You%20can't%20change%20the,location%20of%20the%20data%20center.
Is the least credible solution I've ever read.
"To change your organization's country or region, sign up for a new account, choose the desired country or region, and purchase a new subscription."Please Microsoft, facilitate this. Thank you.
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Simon
commented
I never select a country in my account. It is a big mistake that we can't change it. Nimibia was not my country. I don't want to create a new profile We have around 1000 actifs account
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Eich
commented
when I completed the original installation lastpass filled in PA into the country instead of the state (apparently) I even contacted support to say that I could not properly fill in the zip code. Microsoft told me to fudge the number and now my installation is in panama!!