Add ability to change country
I created an account for a client of mine. I set it up on my company (registered in Sweden) to be able to fix this smoothly for my customer. When I now want to change ownership to his company (registered in Switzerland) I cannot do that. That is strike one.
Ok, so I was told that I should setup a new account and then you could help me migrate all data to the new account, so I did. When I came back asking for the migration step I get the instructions to do this via exporting to pst-files. I MEAN COME ON!! What year is this?
Now my only hope is that I can use migrationwiz or something else to be able to migrate the data. All this because I cannot change the owner of an account.
So what is my proposal:
1. Either make it so that you are able to change ownership of an account (I think lots of SMBs out there would benefit from this) or,
2. Help the customers with the migration - should be much hassle for you guys.
That would be greatly appreciated!
John Savage commented
This is fundamental for today's world. We are being impaired in how we can optimise the system on this matter.
Jamal Kassem commented
It's required for our company to change the country name, we are stuck now!!!
Pralhad Nandivkar commented
Our tenant country is defined based on my mobile number that I used for getting OTP while registering new tenant. But I need tenant for our other operating company based in based in another country.
I checked with support/billing team- unfortunately change Country option is not available.
Since data location defined based on billing address - This is big challenge for us
Thomas Zilliacus commented
I cannot see any reply from Microsoft to any of these comments. Don't they care about their customers?
Igor Ruhangara commented
How many votes does this issue needs to be fixed??? 4 years now from the raise of the issue??
Just found out that you even cannot add a second credit card from a different country in Azure...
I'm an international company with Canadian payment and US operations. This impacted start-up of our US company for two weeks and resulted in loss of communications with our roll-out, customers, and websites. We lost our tenant and had to use some mucked up naming convention for our onmicrosoft.com domain for sharepoint and onecloud. Now this is a legacy ISSUE and is frustrating customers and users. I can't regain the user domain for 6 months. Call me. Fix this take payment over the phone, anything is better. You should be able to turn off the tenant in cPanel with a toggle and re-issue with a foreign organization. You do know how???
We are stuck with O365 billing in 1 country and Azure billing in another country. We can't purchase any of the additional Azure products on offer because the country is wrong. The process of Creating a new tenant and migrating is neither simple or safe because even MS technicians are unable to guarantee no data loss and certainly can't guarantee minimum downtime during the migration. So loss of earnings for MS and dissatisfaction for us the client. Please figure out a loop hole in the EULA so that this moronic issue can be put to rest.
Tiago Remédio commented
We don't need to put much more words here about this... It's an absolute necessity nowadays! Please consider it ASAP.
OMG Microsoft PLEASE deal with this. So many companies work across various regions. You can't prevent the transfer of billing regions!!!!
Same problem here, what a mess. MS unworthy. Moreover, I don't see an option anywhere to remove the wrongly created account with my domain name linked to it. How do I do this?
We had our tenant in Canada and started using Teams i test mode. Then Teams was added to Canada we need to move everything in Canada to be compliant for users.
PAUL HIGGINSON commented
I have been very happy with Office 365 until this point, and have been running my small business on it (7 employees).
Now because of Brexit I have moved my business and all my operations from the UK to Portugal. I am now trying to move my Office 365 account as well and have run into exactly the same issue as others.
I need to move the account to a new legal entity, business address (in Portugal), VAT registration, and payment details and am told that the only way to do this is to set up a new account and then to move each of my employee accounts and all their data to the new tenant. I cannot do this in bulk but need to do it individually.
This is frankly ridiculous. Large companies must undergo this type of corporate change all the time and there must be a better way of achieving this. This makes me question my use of Office 365 altogether.
I just bumped into this issue, ridiculous. We acquired a company and need to change their billing info by simply adding a credit card based in US no Canada...told by O365 support NOPE! Canada only. Are you kidding me or what?
You need to add the ability to change/select a different country for payment methods on a subscription. I should not be told by support I have to open a new tenant in order to do this.
We would like to move our MS Teams data after a new data centre was launched. This would help with regulatory compliance however MS informed us that we would need to create a new tenant! The ability to change regions would be extremely useful!
I have the same issue. When our account was created, the wrong country was inadvertently selected. I have requested to be able to - or have an admin with Microsoft - change the country. I also cannot understand how this is an issue that is not fixable. I was told the only option was to create a new account and start over and I assume try to migrate.
Please change this ASAP
I also really need this, it's very sad that such a trivial feature is missing. How hard can it be to implement a 'change country' feature? Can someone from Microsoft please respond? Some kind of response would be most welcome, even a 'no'.
Ys Guy commented
Bonus points: You also lose the tenant name you'd already registered too.
I cannot believe that this issue has not been resolved in 4 years! Time to switch