Add ability to change country
I created an account for a client of mine. I set it up on my company (registered in Sweden) to be able to fix this smoothly for my customer. When I now want to change ownership to his company (registered in Switzerland) I cannot do that. That is strike one.
Ok, so I was told that I should setup a new account and then you could help me migrate all data to the new account, so I did. When I came back asking for the migration step I get the instructions to do this via exporting to pst-files. I MEAN COME ON!! What year is this?
Now my only hope is that I can use migrationwiz or something else to be able to migrate the data. All this because I cannot change the owner of an account.
So what is my proposal:
1. Either make it so that you are able to change ownership of an account (I think lots of SMBs out there would benefit from this) or,
2. Help the customers with the migration - should be much hassle for you guys.
That would be greatly appreciated!
Stas Sultanov commented
This is a freaking shlt!
Microsoft has advertised us to use CSP, and we did that.
CSP has created an AAD tenant and Office 365 with Country field - where they liked, and has been sending invoices to our HQ which is in the different Country.
After two years it has appeared that CSP provides shlt service and we must get rid of it. (Thank you MS)
Now as MS suggests we need to purchase O365 services by our own and stop using CSP.
We would like to, but there is no option to specify country where our HQ is only the one which has been created by CSP.
Now MS suggest to create another tenant and move everything there.
This is freaking so stupid so it is hard to find right words..
How the hell they imagine to drop Office 365 for operating business with 100+ employees....
just to change one freaking field.
Kevin Brennan commented
I've a customer who has many remote workers in different countries - Some Azure AD joined, some AD Domain joined, some cloud native accounts and some on-prem AD synced. The customer is moving their HQ from one country to another and Microsoft don't support changing the billing address country? The customer uses the full suite of Mircrosoft 365 services with many add-ons.
I don't care about the datacenter location as long as it is still in the EU.
I don't care if the license price changes slightly for local reasons
Microsofts suggestion from: https://docs.microsoft.com/en-us/microsoft-365/admin/manage/change-address-contact-and-more?view=o365-worldwide#:~:text=You%20can't%20change%20the,location%20of%20the%20data%20center.
Is the least credible solution I've ever read.
"To change your organization's country or region, sign up for a new account, choose the desired country or region, and purchase a new subscription."
Please Microsoft, facilitate this. Thank you.
I never select a country in my account. It is a big mistake that we can't change it. Nimibia was not my country. I don't want to create a new profile We have around 1000 actifs account
when I completed the original installation lastpass filled in PA into the country instead of the state (apparently) I even contacted support to say that I could not properly fill in the zip code. Microsoft told me to fudge the number and now my installation is in panama!!
Hi Adding my vote to this. Our tenant was set up by the US office years ago, and the UK head office joined the tenant 4 years ago but we still cannot change the address. Although we are not a big tenant in Microsoft's eyes, the logistics of having to move 140 mailboxes in 7 countries and 8 timezones just to change my address is idiotic. I'm not even asking to move the data (much as it would be nice), just the address. What if we closed our US office? We would have incorrect data in the tenant.
Hi Adding my vote to this. Our tenant was set up by the US office years ago, and the UK head office joined the tenant 4 years ago but we still cannot change the address. Although we are not a big tenant in Microsoft's eyes, the logistics of having to move 140 mailboxes in 7 countries and 8 timezones just to change my address is idiotic.
I'm not even asking to move the data (much as it would be nice), just the address. What if we closed our US office? We would have incorrect data in the tenant.
Lawrence Dwight commented
This needs to be addressed. Companies do move jurisdiction and having to setup an entirely new tenant isn't a great experience.
Hussam Fawzy commented
+1 this is a very common requirement that I don't understand why it is not available
+1 here. This shouldn't be so complicated. With any IT service provider you can change your billing address, country included, except for Microsoft. Really???
We have moved a company from one EU member state to another, We need to get proper invoice with the proper country and currency but it seems to be impossible.
Opening new account is not an option we have almost 10 years of data in Office365 !
Especially this violates EU's principles of freedom to move and I can have bank account in one country, office in an other country and Microsoft makes this challenging.... open ticket? Next you want us to send letter or fax to you? :-)
Ben Finn commented
+1 please just get this done. The "work around" of deleting your entire tenant is insane.
Mathieu Berube commented
+1 in the wtf clan
John Savage commented
This is fundamental for today's world. We are being impaired in how we can optimise the system on this matter.
Jamal Kassem commented
It's required for our company to change the country name, we are stuck now!!!
Thomas Zilliacus commented
I cannot see any reply from Microsoft to any of these comments. Don't they care about their customers?
Igor Ruhangara commented
How many votes does this issue needs to be fixed??? 4 years now from the raise of the issue??
Just found out that you even cannot add a second credit card from a different country in Azure...
I'm an international company with Canadian payment and US operations. This impacted start-up of our US company for two weeks and resulted in loss of communications with our roll-out, customers, and websites. We lost our tenant and had to use some mucked up naming convention for our onmicrosoft.com domain for sharepoint and onecloud. Now this is a legacy ISSUE and is frustrating customers and users. I can't regain the user domain for 6 months. Call me. Fix this take payment over the phone, anything is better. You should be able to turn off the tenant in cPanel with a toggle and re-issue with a foreign organization. You do know how???