I am an attorney who owns a small firm. We hired a independent contractor to set up our cloud based system, etc, just like most small businesses do. The account was set up to bill the business debit card. When we received the new chip card, the old debit card no longer worked. Presumably this is a common situation. Apparently notices were only sent to the administrator of the account that the bill had not been paid. The administrator had since left independent contracting business and word never reached my firm that this was an issue. Instead the email account was simply shut down, with no explanation to the email account holder or business owner. It took a full 5 hours of attorney time, talking to approximately 5 different groups at Microsoft to simply pay the $108 bill owed on the account and have the email account restored. As this email account is essential for legal notices, etc, this was a crisis situation for our firm, particularly the day before a trial, when we were expecting communications from the court and opposing counsel. In the future there is a very simply way to prevent this from occurring. Simply send one final email to the account holder and business holder that the account is being shut off because the administrator has not responded and the bill has not been paid. Because this didn't happen, we spent an hour first trying to figure out why the email account was not working. Additionally, the business owner should always be authorized to pay the bill on the account. The administrator should not be the only individual given security clearance to simply pay the bill. I know of no other organization that will not allow a bill to be paid by the business owner. Instead, I had to wait through "security" wait times while there were additional attempts to contact the "administrator". Even after this was resolved and the bill was finally paid, after about three hours of work, the account was still not restored for a full two hours. This has been a huge waste of time for and should be embarrassing to Microsoft. I only spend the additional time to write this response, because I was told I cannot verbally give these suggestions to staff and must instead spend another chunk of time writing out my suggestion on this special form. I figure with all the follow up calls, etc. I am at about 6 hours at this point. I believe this is a systemic problem and Microsoft and most of the employees were kind, though unable to solve the problem in an effective manner. Even the fields on the payment page, once I got there, were not compatible with three different browsers. Microsoft is a local company for me and I have family members who work at Microsoft. Please get it together! As I write this, I feel as though I'm putting the Arc into the basement of a unmarked government warehouse, never to be viewed again. Hopefully the problem will just be fixed and Microsoft will not wait for thousands of votes from others who actually have the time to read these comments before they pay attention.

The new admin centre dashboard can not be customised if your user account is sync'd to Office 365 using DirSync. This has been confirmed by Microsoft after opening a support case reporting that changes wouldn't persist between page refreshes.

It would be a much better experience if every admin could customise and save their own dashboard setup regardless of their user account with cloud-only or on-prem sourced.

If this would involve too much work/time, could I suggest that the dashboard does not provide customisation options to DirSync users. I'm sure it would reduce support calls from people thinking something was broken when they tried to customise it.

The new Sharepoint look and feel would benefit greatly by making all hyperlinks blue and underlined, or buttons. It is so hard for users in our organization to navigate Sharepoint because half of the links in Sharepoint look like black headers or match the rest of the gray text that is not clickable. So much training has to happen over and over again because of this. I am a technically savvy person. I also work on the UI for our organization's website so I like to think I somewhat know what I'm talking about as I have researched the subject for out emails and website experience. Sharepoint would be much easier to use and cause less frustration if it's links were consistent in formatting. Blue and underlined....