Office 365 Admin

Welcome to the Office365 Admin UserVoice forum. If you’ve got ideas on how to improve the tenant admin features in the service, such as the Admin Console, Service Health Dashboard, and Message Center, you’ve come to the right place.

If you have feedback for SharePoint admin features, please submit your ideas here SharePoint Administration

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How can we improve the tenant admin features O365?

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  1. Reporting and/or monitoring for OneDrive client sync status.

    A report or monitor that shows OneDrive sync client health status would give support teams the tools to remediate file-sync issues before they turn into data-loss issues.

    As it stands, the only visibility we have into OneDrive sync health (Groove or Next-Gen client) is to ask users to self-report when they see a sync error. This is difficult to do in a small environment, and near impossible in large environments.

    189 votes
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      13 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
    • RSS feed for Service Health Dashboard

      RSS feed for Service Health Dashboard is not available anymore.
      Now User can get service health notifications from the Office 365 Admin mobile app.

      But the previous RSS feed was also fruitful service since User can download it by Outlook Client.
      Re-release RSS feed for Service Health Dashboard will be an ideal feature for many Users.

      This feedback is based on a customer voice from support SR.

      152 votes
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        1 comment  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
      • service request history

        I would like to see the whole mail correspondence and actions taken in the service request in the O365 admin portal. If there are few admins in the organization we cannot see what is the current status of the service request and cannot take it over during one of the admin's absence.

        70 votes
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          1 comment  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
        • Service Health (dashboard) alerts to be send via email

          Global Admin or any Distribution list be able to receive the service health dashboard summary or any major service outage alerts over the email.
          There has to be an option to subscribe to the alerts (old school SharePoint Lists alerts mechanism) providing an email. This functionality should be only permissible to Global Admin and can add up to 5 email addresses.
          This will reduce the over head of an Admin to keep going back to dashboard to be able to monitor health, Or if this needs to be assigned to a separate team (without exposing the Admin Center).

          53 votes
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            0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
          • Reset Office 365 tenant

            We as Microsoft partner we test a lot off office365 deployments on a test account before we go live. Because of this we have to buy a new domain and certificates to test Exchange ect. What we would love is to do is clear the tanent with domains completly so we can start over.

            39 votes
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              0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
            • Track an Incident for the Service Health Dashboard

              The idea is to be able to "subscribe" to email or text updates of an incident in the service dashboard. Ultimately this would allow a tenant admin to follow updates that are being published to a central repository already eliminating waiting for a response for an open ticket and not require admins to check the health dashboard frequently during an outage they are already experiencing.

              31 votes
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                4 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
              • Be able to provide only the Service Health information to non-admin users.

                There are multiple IT departments and Power Users on campus who would like to have access to the up-to-date Service Health dashboard in our O365 tenant. Current this is locked behind a login that has to have the "Service Health" role. the problem with this role is that it will also grant these users access to create O365 support tickets and limited other admin functions that these users are not allowed to have.

                25 votes
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                  3 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                • Office 365 Online Apps - Monitoring

                  Excel and Word Online and other apps that are hosted at live.com are not included in health monitoring. Since they are an integral service for many customers monitoring of these services should be included in O365.

                  25 votes
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                    0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                  • Service Health History

                    Service Health History needs to display more than 30 days.
                    90 Days of Service health history should be available for reporting through the portal under View History.

                    20 votes
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                      0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bring back the ability to review our old closed support tickets.

                      Bring back the ability to go into the support area and view your closed tickets. It is very inconvenient to not be able to go to one place and review all of the ticket that have been submitted and worked on.

                      17 votes
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                        0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                      • last logon time Users

                        Enable attribute Last logon time in get-msoluser to be able to know when a user enters the portal, currently only you can get Access Log, "last logon time", with PowerShell in Exchange Online.

                        15 votes
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                          0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                        • We need to export the service request as excel file

                          We need to export the service request as excel file

                          13 votes
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                            0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                          • View feature release dates

                            Companies need to know when new Office 365 features will be rolled out and available.

                            I'd propose an addition to the Admin dashboard to allow Office 365 company administrators to see two sets of dates:

                            1. When features will be available for users with advanced access
                            2. When the company will receive these features rolled out to all users

                            I'd suggest these are visible as a table with one release per row, where a row shows the name of the release, a brief description and a release date. A link to a page with more information would be really useful…

                            13 votes
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                              0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                            • Creating Service Request

                              When creating service requests, it is sometimes confusing which category we should choose.
                              It would be better if there is brief description of each category or we can see the list of [Symptom] on the first page.
                              https://portal.office.com/support/support.aspx
                              * [Symptom] : you can see this section after the first page.

                              <Background>
                              e.g. the customer wanted to ask questions about Powershell the other day, but could not find a proper section.
                              After moved to the second page and clicked [Symptom], there was no choice of Powershell, so had to go back to the first page.

                              - We received a request from…

                              7 votes
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                                0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ensure Service Health Dashboard properly identifies affected incidents for tenant

                                Ensure service health dashboard properly displays incidents that impact a tenant and that the category icon properly changes status (yellow, red) when service is impacted.

                                Ref: SRX1345528907ID

                                6 votes
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                                  2 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                • search returns only 5 results

                                  Main Search Function only returns 5 results by design, Doenst tell you there may be more results than shown

                                  4 votes
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                                    0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                  • clear dirsync errors from dashboard

                                    within settings ---> dirsync errors, there is no way to clear out old errors that have been resolved. We also get weekly emails saying we have dirsync errors in which we do not have any current ones, rather it is a summary of old errors we have that makes us think we have current synchronization errors. This has came up on a support posting: https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365admin-mso_other-mso_o365b/how-to-clear-dirsync-error-report/97b43be7-5155-4a75-b69e-9782efdd161b

                                    please add a way to clear out old errors from this dashboard.

                                    3 votes
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                                      0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add Mail Flow or Encryption service to Service Health status dashboard

                                      Add Mail Flow or Encryption service as a separate item under Exchange Online for the service health status chart

                                      3 votes
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                                        0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                      • receive an email when an user have been locked

                                        It will be very usefull to receive an email when an user locked his O365 account.

                                        3 votes
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                                          0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
                                        • service health panel

                                          The new format for the service health panel is not good. I need to see at a glance from the dashboard which services are experiencing problems. Please put it back the way it was.

                                          3 votes
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                                            0 comments  ·  Service Health Dashboard  ·  Flag idea as inappropriate…  ·  Admin →
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