Allow for screen pop to a URL based on caller id (for CRM search based on phone number)
Allow users to add a url that will pop up in a separate (or imbedded) window (browser), that allows for the addition of the caller ID from an inbound (or outbound) caller. Example: https://www.bing.com/search=(Caller ID) or https://www,MyCRM.com/Universal_Search=(Caller ID) OR (Caller Name)
This would then open the URL in Edge or Chrome, etc. allowing the user to search for information based on the Caller ID (eg. WhitePages.com)
This would work with PCRecruiter, Salesforce.com, Zoho CRM, Zoho Recruiter, and any other CRM that is web browser based (ie. works in Chrome, Edge, IE, Firefox, etc.)
The link I use is:
This pops up the candidate screen based on the Caller ID.
Yes, please! They have this ability in many other services like RingCentral. It save so much time and energy. Allows my customer information to pop up on the screen in front of me, even before I pick up the phone.