Teams chat. Please improve the exteranal chat communication
Teams chat. Please improve the external chat communication.
When an internal user wants to CHAT (using the chat tab) with someone externally to his organization what happens is:
- If this external user has already Teams you can speak with him directly.
- If he doesn't. The internal user receives a message like this "We are unable to set up the conversation because the contact you entered wasn't found. Chat not available". So the internal user has to invite this user as a guest using "Teams" tab and once the user is federated and categorized as a Guest user you can start chatting with this external contact.
So my suggestion is: Why the external user is not receiving an associated email just saying something like this "Someone is trying to reach you out through Teams... If you want to download the Teams application use this link and bla bla bla"
I think this little thing will improve a lot the external collaboration and communication and a lot of companies will really appreciate this making the Teams tool a complete solution.