Cortana integration to Office 365 on mobile devices
Office 365 Account integration with Cortana app in mobile devices like in iOS devices (iPhone).
We have one customer who wants to use his Office 365 account to login and use Cortana app on iPhone. Cortana integration to Office 365 is currently working with Windows 10 desktops and it would be best for it to also work on mobile devices.
Forest Williams commented
I recently upgraded my old iPhone 6sPlus for an XR. When I opened my Outlook app for the first time on the new XR Cortana prompted me to set up the new text-to-voice function so Cortana could read my emails to me while I was driving. I was amazed with the vocal quality and accuracy but when I wanted to use the feature again I had no idea how to turn it on.
"No problem" I thought, "I'll just call Office Support", which I proceeded to do, and was stunned to discover that my support tech was unaware of the feature and could not find a resource that addressed my simple question. In the end it took almost two weeks and at least 3 hour long calls to get the answer I needed.
This is not a rant about the quality of the support I received from my tech. He worked hard to research the issue and spoke several times with the Outlook development team in an effort to get me up and running. This is really a failure of the product team to adequately train the support staff and provide customers with easily accessible information on new features. Cortana my strain her new vocal cords reading me enough emails to make up for the considerable amount of time and effort I had to expend to get this new feature activated.