Customer accounts are automatically being marked and disabled as fraud
Recently customer accounts are being marked as fraud automatically locking users out of subscription services. Customers currently have to open a support case to request account be unlocked and prove account is not being used for fraud.
Customer is requesting a proactive outreach call be made to contact customers first before disabling the account automatically. Customer has had account shut down multiple times within 1 week which has interfered with business causing many communication disruptions within the organization.
Customer says account keeps getting automatically marked and disabled as fraud without any clear answer how to prevent being marked as fraud in the future. Customer would like a call in advanced to prevent disruption to the business. Customer feels Microsoft is not doing enough to protect critical life-saving infrastructure used by businesses and non-profit organizations by disabling accounts automatically.