Provide Better Coaching for New User Implementations
Hi! I wanted to provide you a brief explanation, regarding my recent experience. I was informed by the Purchasing Department, when purchasing my Admin Account, that all I needed to do to enroll each staff member with an exchange account was to create their email address. Once the address was created, the essentials package would be automatically associated to the individual user(s). As of Sunday, I received notification that our account emails were kicking back transcriptions, when emailed by patients, staff members, etc. After 3.5 hours on the phone today with an IT Representative, I was able to determine that the automatic licensure did not automatically associate to each individual user I created. This was a very simple step I couldn't completed on my on (as I did, when speaking with today's representative), had I received accurate information, when initially purchasing my admin account (premium package). I recommend that this association of licensure is explained to new customers, when it comes to creating users under the admin account. Feel free to reach out to me @ 925-783-3299 for further information on my experience. Thank you.