Make change of country in the organisation possible
We have great trouble as we have "Poland" as our country in our organisation-profile and the VAT of our partner-companya in poland, and we can´t change that to "Germany" and to our VAT-No.
This should be possible what we see. A company could move to another country and so it should be possible to change a country and VAT for future (!) invoices.
Support tells me that the only actual way is to setup a new organization with our country, buy (!) the same stuff that we already have, backup anything localy in the old organization (wow, this means the whole Office365, Sharepoint and Azure stuff..., in a running organisation), and copy them to the new organization. I don´t see that we can do this, even if we get a refund for our already paid stuff.
Please have an indeed look what´s a realistic scenario for that.
We´re talking also about 2 EU-countries.
Bail Alex commented
same issue here, business now trading from uk and not ireland. microsoft tells me i have to cancel one subscription and start another ??? surely this should be sorted!!!!
Let's bundle our votes in this thread: https://office365.uservoice.com/forums/273493-office-365-admin/suggestions/11214702-add-ability-to-change-country.
It has more votes, perhaps MS will look at it sooner... (if at all)
When I first opened the 365 account for my company (which is legally based in Portugal) the company did not yet have a Portuguese credit card or other payment method. So I entered my personal swiss address and used my personal credit card to pay for subscriptions. But as soon as the company in Portugal had a bank account and credit card I needed to switch over, and it was a nightmare to do so. I waited months before doing it just because I didn't have time which I knew the operation was going to require. And for all those months I had to pay for the company's subscriptions using my personal credit card, and I can never expense that 1 year of Microsoft bills to the company as the address is Switzerland and not Portugal. Those expenses are therefore not tax deductible. In addition, the actual process was a nightmare. It had lots of steps, lots of them manual, and several of which my employees had to do themselves, on their laptops. I could not do them for them. What a huge waste of unproductive time. At least the microsoft service team tried their very best to help. Come on Microsoft, make it easy to change the address on the subscriptions!!!
We are Microsoft Partner. One of our local customer came to us for support. Someone from Europe sold them office 365 licenses through one of European country.
Their office is located in asia. All their data is in Europe. They want to change it to their actual country of Business but cant do it. If it was just Office 365 it was still ok they have Dynamics 365 also.
Why Microsoft puts partner selling regions when they can not enforce it.
It is by law nearly impossible to get a credit card in Nepal, therefor I want to use a European-based credit card to start using O365, but as long as the country field cannot be changed we are not able to start using O365...
Nathan Dixon commented
I've just ran into this issue as well. Changing payment method as centralising payments back to the USA from United Kingdom. I am utterly flabbergasted that this isn't possible to do. I would have never have migrated my client to O365 if I had known of this limitation in advance.
This is going to have massive consequences in terms of trust and ongoing service with this particular client of mine.
Needless to say, I will not be migrating anyone else to O365 until this is no longer a limitation of the service.
Same problem for me, moved from UK to Australia and no way u to remove the incorrect VAT for invoices or change address on my domains , once my UK credit card expires no way of paying for my subscription , will look for alternatives .... unbelievable !! come on Microsoft pull your finger out
I was in the UAE for work and now relocated back home to Australia. I need to change my country to Australia. How can I do this?
Same for me with 3 domains - I'm in Switzerland but all 3 domains still have UK addresses and payment restriction. Very frustrating. With Brexit and warnings about .EU domains no longer able to have UK addresses there must be a huge number of businesses affected by this limitation.
The same applies. I am ok to pay the transfer fee from the country of original purchase, just want to be able to pay from a different country. Not so global O365.
Paul Shadwell commented
I also have a customer that has moved from Hong Kong to Canada and needs to change their country.
Too much investment has gone into setting the users up to just create a new account. We need an easy way to change the country please.
We have 40+ users with mailboxes, SharePoint documents, etc. stuck in the wrong country. We really need to be able to change the country or at least enable the Microsoft support team to do this on their side.
I'm stuck in a situation where we moved countries and we now have no way of paying the bills!
We can't pay for our Office365 business subscriptions in either country, because Microsoft doesn't trust that an international credit card (issued in Germany) is meant to be exactly that: international. So now neither can we use our office ID and address, nor our domain, and also can't set up another account with the same correct coordinates reflecting the business that actually exists. We must go rogue or die! They actually suggested using the German website to "simply" manage payments (without understanding a word, no English there haha!) and basically re-register our foreign project in a country without having an address, legal ID or tax number necessary to be registered in Germany in the first place. Priceless advice. They must be joking, I thought.
The explanation given was that those rules are in place in order to prevent fraud. What potential for fraud really is here? They have my credit card, ID, phone#, address, correspondence, bra size, everything...it's me who should be scared. How dangerous could it possibly get for Microsoft....any individual paying small, monthly recurring payments for a service versus the giant cooperation that at any given moment and without a warning could hold his whole business' value ******* on their servers if he just sneezed the wrong way? Right.
Microsoft makes people chase after a stupid subscription as if respectable customers were some sort of undesired freeloaders, as if in fact they were paying us and therefore we must endure anything: All that headache, the bazillion indistinguishable products and plans on that maze-like website of theirs, the hours spent in confusion during every setup, the slow page loading, and yet another dated update updating itself from the underground, now login again ******, the broken links, the reboots, the spinning cursor, your legs start tingling while staring at the screen, the exhausted tears of joy when something actually moves, and ahhhh....then that! -- You waste all that time and then you can't pay. Not if you - god forbid - ever travel and change your location during this lifetime, if you do not dwell, breed, work, and die in the country of your ancestors! Nope, the master does not want you and your nomad money. Cause it feels suspicious. In 2018.
No wonder that so many young teams just go with Gsuite. While you brew a cuppa coffee, a few clicks and you're ready to go. Not super genius, but workable. Less is more sometimes if you value time and rather do something awesome than go grey and crazy over a neverending setup of the setup of that "perfect" setup for eventually setting up whatever business you meant it to be. Until then, nothing gets done. You are stuck in MS limbo, and with you a million other wieners.
I'm Anonymous like those and my name is Christina
This is ridiculous! Microsoft is so stuck in the 90s, far from the global approach they pretend to have.
Alvaro Pereira commented
I moved from Brazil to Portugal and a yearly paid subscription. Now it is expired and aI can't renew it because I don't have Brazilian credit card anymore.
I'm trying to sign up for the service.
It's only allowing input for addresses in Canada.
I live in the US.
The chat customer service rep - went through a 45 minute process to get the same result. The phone customer service agent says there's no fix?! Unbelievable.
Come on Microsoft, 30,000 employees in Seattle can surely fix this?
I mistakenly entered my residential address (Switzerland) when I created the account when I should have entered the company's physical address (which is in Portugal), and now I can't correct it. So it's actually wrong!
Eric S commented
same thing happened to me . after all the work to setup our accounts and dozens of support hours to overcome all the configuration issues now we learn the country is locked from where we started the process and we cant even pay the subscription so MICROSOFT only suggestion is tha you have to start all over again from scratch