Create a helpdesk ticketing system within Office 365
We are currently using Office 365 Planner but it lacks capabilities for a ticketing system - cannot issue trouble tickets, issue categorisation and reporting, allow employees to log their own tickets, etc. How about creating a Helpdesk Ticketing System within Office 365?
Craig Whitehouse commented
I've been trying to repurpose Planner as a ticketing system for our IT department using Outlook and Flow/Power Automate, simply because that kanban board is perfect for tracking the tickets. It would be a dream if this were a thing in its own right.
Hernando Gallegos commented
A much needed system enhancement.
Microsoft...are you there?
We are waiting that feature too!
Allthough I think ticketing systems can be very generic, you can always set this up using PowerApps..
It is a necessary tool
Obviously this is something that needs to be done, any ETA on this :)
Bump bump....new features that users actually want.
5 pages,84 responses, more then 2300 votes, almost 2 years later since Jay Pipes added this much needed feature request.
And what did Microsoft bring us?
Response Microsoft: Null...
Interests Microsoft: Null...
Actions taken Microsoft: Null...
Results Microsoft: Null...
Envolvement Microsoft: uhh.. where, what?
@Microsoft Office 365:
I find it almost embarrasing to conclude the above, dear Microsoft.
It's a much needed feature request!
Where is that professional business-mind attitude?
If it on any roadmap or not, just inform your own customers, even if there is no news, but don't let your customers in blank thoughts!
Christian Reingruber commented
That's exactly what we're looking for right now!
Jean Gaudreau commented
We need this!
Jamie Magro commented
Looking for a Ticketing solution for our business, would love this .. ASAP!
Do this Microsoft
Come on Microsoft!!!! you have all the plattforms to do this well integrated like no other : Active Directory, Sharepoint, Teams, outlook.
You can inspire from Jira, Servicenow and so many others regarding funcionality, process, ITIL and so on.
But non of the above have the HUGE opportunity and capability that Microsoft has regarding customers that uses Active Directory and Office 365 service (There are thousands of customer around the globe who bases its security access in AD and Office 365)
IMHO a good user service desk should be one of the key milestones in the IT strategy of every company.
we need too a helpdesk system form microsft. please !
Yes... paying extra for Jira or something else AND having things in more than one place seems ridiculous.
In Dire need of ticketing system within O365. Now that we use O365 using anything else software eventhough there are plenty available its just inconvenient.
This would be great, we are currently using Ivanti and talking about ServiceNow and Jira but I'd love to see an Office 365 integrated MS option.
Ahamada Hassane commented
I think the best option is to combine Microsoft Teams and Outlook, these two are a good task management system. Ms teams are fast and fluid with ease of use. Ticket tracking and availability management are very easy to manage. We see directly who is present or not. it has a quick exchange system with several chat options: chat, audio or video calls. it has a document management system that is quick and easy and adapts to all the tools that Office 365 presents.
+3, please do