Create a helpdesk ticketing system within Office 365
We are currently using Office 365 Planner but it lacks capabilities for a ticketing system - cannot issue trouble tickets, issue categorisation and reporting, allow employees to log their own tickets, etc. How about creating a Helpdesk Ticketing System within Office 365?
Harilal M N commented
Yes... We need this feature...!
Tayyab Hamid commented
Please share ./ develop Helpdesk sort of application in O365.
Mike Daniels commented
Ticket System would be great. :)
Yes please ! Need it badly !
Yes please! Our current Intranet has one that staff loves. We want to migrate over to SharePoint, and I am disappointed that there is now help desk system readily in place.
A ticketing system is so mainstream in this digital world, I am surprised this isn't already an option. Any ETA Microsoft?
Adding my support for this feature. Please bring it.
Thank you so much.
We know Dynamics can do this.. so build something [light] that is included in Office 365 and if you want the **** features it points you to dynamics..
Yes, we need it. WE NEED IT!!!
Craig Whitehouse commented
I've been trying to repurpose Planner as a ticketing system for our IT department using Outlook and Flow/Power Automate, simply because that kanban board is perfect for tracking the tickets. It would be a dream if this were a thing in its own right.
Hernando Gallegos commented
A much needed system enhancement.
Microsoft...are you there?
We are waiting that feature too!
Allthough I think ticketing systems can be very generic, you can always set this up using PowerApps..
It is a necessary tool
Obviously this is something that needs to be done, any ETA on this :)
Bump bump....new features that users actually want.
5 pages,84 responses, more then 2300 votes, almost 2 years later since Jay Pipes added this much needed feature request.
And what did Microsoft bring us?
Response Microsoft: Null...
Interests Microsoft: Null...
Actions taken Microsoft: Null...
Results Microsoft: Null...
Envolvement Microsoft: uhh.. where, what?
@Microsoft Office 365:
I find it almost embarrasing to conclude the above, dear Microsoft.
It's a much needed feature request!
Where is that professional business-mind attitude?
If it on any roadmap or not, just inform your own customers, even if there is no news, but don't let your customers in blank thoughts!