Solve the Spinning Wheel of Death issue in Outlook for mac 2016.
For about months I have to deal with the "spinning wheel of death" (SWoD) when I type emails, change windows or click a button in Outlook 2016 for Mac. After taking these action I have to wait 10,20, 30+ seconds that something happens. The CPU percentage goes up to 200% and more.
I always have the latest versions of MacOS and Outlook installed. But with such a software it is NOT possible to work at all.
After 2,5 month talking with a nice guy on the Support phone he frustratedly gave up as well without having a solution for me.
We detected after several tests and a lot of hours that the problem vanishes when I only have ONE Exchange account in place. With another IMAP email account the problem increases and after another IMAP account The SWoD is back again.
The only solutions is to work only with ONE Exchange account or to go offline with all email accounts.
I am really frustrated with all this. I pay for a Software that is NOT WORKING AT ALL. Having a friendly technical support is fine but I would rather have my problem solved.
I am waiting for a reaction from Microsoft. In the meantime I am forced to work with Apple Mail :-(
A very, very frustrated and disappointed customer!
has anyone actually found a solution to this issue without removing functionality or having to put end dates to recurring meeting etc..
PLease hellllllllpppppp meeeeeee
i have exactly the same problem and still unable to fix the issue.
Olivia S commented
I had the same frustrating issue with the spinning wheel for Outlook 2019 for Mac. Now it's fixed! My solution was to remove the Rules created for Outlook. It was more like a two step rule, the e-mail had to look for a certain word and then forward those e-mails to another e-mail address. So my Outlook was constantly trying to scan the e-mails looking for that word and then apply the rule.
Now with the rules removed, it works perfectly. It feels like a whole new computer! Good luck!
I have the same issue. It is painful. I wonder if Microsoft is secretly showing its love to the Mac users.
Patrick P commented
I am having this issue also. Outlook is basically unusable, it stops to think whilst typing every few works.
Occasionally it slows the whole computer down to the point of having to restart my Mac.
This issue has been ongoing for a while now. Any fix in sight?
John E commented
Same here. Outlook is close to unusable. MS pay attention please!
I'm also suffering this same issue.
I feel like the frequency of the SWoD depends on the internet connection quality (it happens more frequently when connecting to internet through the phone compared to wifi).
It is also specially worse when a meeting with webex/skype connection details is due, and I want to access it to connect to it. In that case, SWoD takes minutes, not just seconds...
is there a solution to the SWOD? i'm very close to smashing my computer
Sharing my response from Microsoft on this issue below......what a terrible response. Maybe 'eventually' there will be hope that someone in Microsoft engineering may pick up this known issue.....
****on *** (Microsoft)
Wednesday, October 9, 2019 1:43 PM GMT
Thank you for your reply.
I did some research on my end and App Community as well, and found this : https://office365.uservoice.com/forums/264636-general/suggestions/17954296-solve-the-spinning-wheel-of-death-issue-in-outlook
It seems like a persisted issue among many Mac users. If OS was updated and Microsoft Office was updated to the most recent version and Spinning Wheel still existed, we have to hope for our engineer to think about this issue and put it on their list to resolve it eventually.
I will try to contact you later on the phone, to do another remote session to make sure all updates are correctly installed.
Office 365 support
Monday to Friday 7am - 3:30pm EDT
I also have this problem but only on my iMac, my MacBook pro has no such issues. Its got so bad that I am ditching using Outlook and resorting to Mail, which means that I need to use two systems for my office and that's not efficient. Either MS are not bothering or Apple are blocking progress. Not sure which, but something must be done.
I have tried all the patches but got nowhere. My WoD often lasts for 30 secs or more and several time during writing e-mails. Anyone really cured this yet?
Same issue with version 16.26 for Mac. I've tried archiving all emails beyond a certain date. I've turned off dark mode. I've removed the preview pane. I've emptied the cache from all folders. I've disabled auto-download of images. Have confirmed only one exchange account is tied to the app. I've confirmed issue still persists in offline mode. I've turned on logging and no sync errors have been identified. Confirmed no recurring meetings or tasks. Not sure where to go from here.
Meng Yin commented
I only have one exchange account, and I started seeing this issue just recently, after my last update. I'm using Outlook 2016 for Mac, and been using it for 2+ years. This only started happening 2 months ago. I see the SWOD when I'm writing an email, just about every other sentence it stops and "think" for 5-10 seconds. Very annoying!
Same problem here, also I need to work with multiple exchange accounts..
I'm going to throw my computer through the window. How do I make this stop? Is it a Microsoft Issue or a Mac issue?
Rick Rothwell commented
I have a user that gets this constantly, but only on the home PC which is a total twin of the work PC. The problem only happens with the Reading Pane enabled - in Safe mode or regular for Outlook. Once the email is open, subsequent previews are fine. I have a couple emails that will hang Outlook on demand, so I was hopeful about easier troubleshooting. After so many hours of the usual Outlook fixes I installed Wireshark to look at the network. The item that seems to hang Outlook is a DNS request of a Dell URL that resolves to an Akamia server, that simply links to a photo. Downloading images is DISABLED but the email Reading Pane still causes Outlook to resolve the URL in the email anyways. That's bad and useless behavior. I want to know where I can turn that DNS check off.
[Deleted User] commented
I have the same issue. Often, just moving through emails in my mail file results in the SWoD. Need an answer from Microsoft on this one. It has been going on for years with no apparent interest in fixing the issue.....
@chad R. I was given the same advice by Microsoft. "Set an end date to your recurring meetings". I didn't try it because it is such lousy advice. I have MANY recurring meetings, none of them have an end date, they all have worked beautifully in Office for Windows for years and years. THEY should fix this, not me. My recurring meetings do not have end dates. So if I take their lousy advice should I set reminders in my calendar to re-establish my recurring meetings once a year? Even worse, some of my recurring meetings are physical room bookings. If I let those go, someone else, (A Windows user) will nab them up immediately. Anyway, since you say you tried this and it worked, I might just try it. The spinning beachball is driving me nuts. Thanks for posting (their bad advice).
I have exaclty the same issue also since a month or so. It was never the best performance, but I have the feeling that it got much worse after upgrading to MacOS Mojave.
Using MacOS 10.14.2 on a 13" MacBook Air 2015-model, 2,2 HGz Intel Core I7, 8 GB RAM
Chad R. commented
You can check this info yourself by having Outlook as the active application. Then, click Window > Sync Errors > Diagnostic icon next to the cog icon. In the 'Diagnostic' folder, look for the latest file (date is at the beginning), double-click to open and then check your Calendar Entries section and Reminders section. Good luck!