Feedback by UserVoice

I suggest you ...

allow support reps to forward tickets to other service departments.

Currently if a ticket falls outside a rep's area of support, they cannot forward that ticket on to another service department. They should be able to do that.

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Amy Waggoner shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

1 comment

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  • Okella Wood commented  ·   ·  Flag as inappropriate

    Yes. I am in that circle right now. Ticket for MS software ended up in Sharepoint support. They called me 5 times to tell me this even though we were communicating via email.

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