Display Modified Display Name
Received e-mail from external address displays the sender's display name.
When User has been adding the external e-mail address to their personal contacts in the People, he/she prefers to display the received e-mail's display name from the registered value.
But currently it does not work as User's expectation.
It would be an ideal situation that the received e-mail from external address displays registered display name in the People.
This feedback is based on a customer voice from support SR.
Angel Saldivar commented
I really need this feature to work. We run a trucking company that communicates with 50+ drivers and uses email communicating converted to SMS messages to driver's cell phone. When drivers reply back to our messages we cannot identify the 10#+extension email address without rigorous researching of who's cell number that may be replying. We want to be able to be in control of our INBOX Displayed Names.
Victor Ivanidze commented
Have a look at this tool: