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Unable to remove default domain email address added to shared mailbox / user mailbox as alias / Unable to delete email alias

Hi
some of the reasons microsoft doesn't allows us to remove the alias email address with the default domain.

i created a shared mailbox called finance@secondarydomain.com. when i created that it automatically created an email alias as finance@primarydomain.com by default. Now i tried to create an additional shared mailbox finance@primarydomain.com but cannot do so as the address is used by finance@secondarydomain.com.

When i try to delete the alias from the first mailbox the settings seems to be saved without any error message, but when i reopen the dialog box the alias address still there. when i try to edit the alias from hello@primarydomain.com a new alias is created but the original one stays there.

i contacted Microsoft support but no luck. (SR: 616031993661261)

i suggest Microsoft to look into this issue with high priority. i suggest to create random email alias if the email address exist so that you can solve this issue.

Hope to see the changes soon.

Please refer below URL's everyone facing this issue

https://community.office365.com/en-us/f/148/t/229148
https://community.office365.com/en-us/f/158/t/251231
https://community.office365.com/en-us/f/158/t/220432
https://community.office365.com/en-us/f/148/t/216239
https://community.office365.com/en-us/f/148/t/219542
https://community.office365.com/en-us/f/158/t/177742

Thanks and Regards
Mohan Reddy

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